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https://www.techrepublic.com/resource-library/whitepapers/developing-the-right-end-user-to-it-support-staff-ratio/
Sep 29, 2008 · Developing The Right End-user To IT Support Staff Ratio. ... Results from a Gartner survey that describe typical end-user to support staff ratios and information on …
https://www.techrepublic.com/article/download-these-guidelines-to-develop-the-right-end-user-it-support-staff-ratio/
Download “Developing the right end user/IT support staff ratio” to receive a blueprint for coming up with the elusive, magic ratio that is right for your company. This resource document will ...
https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
On average, each employee contacts support twice per year (.16 times per month) and average handle time is 7 minutes, by phone or email. Each organization has the same number of employees. Do they need the same number of support staff? It’s pretty obvious that they don’t, so a ratio is useless in this case (and in many real-world cases).
https://community.spiceworks.com/topic/936427-it-support-to-end-user-ratio
May 07, 2015 · Hi, I manage a Helpdesk in a commercial environment, fortunately we are in a growing market at the moment and the company is growing. I want to establish some idea of the ratio between end-users and IT support analysts in similar (commercial) environments.
https://www.roberthalf.com/blog/management-tips/how-many-help-desk-tier-1-personnel-do-you-need
As your company grows, you need to maintain an appropriate level of help desk tier 1 staff to provide your employees with frontline support for basic computer and IT issues. Users will expect the help to be there: Research by Robert Half Technology and HDI indicates that today's users demand IT support to be available anywhere and at any time ...
http://www.computereconomics.com/article.cfm?id=1280
Application Development Staffing Ratios: Executive Summary Application development personnel play a key role within IT organizations. Application software sits between the users of IT and the IT infrastructure, providing functionality to support business processes and serve customers. But how can these staff members be best utilized? This Research Byte is a brief summary of our full report on ...
https://www.reddit.com/r/sysadmin/comments/304tvi/whats_your_ratio_of_it_staff_to_users/
What's your ratio of IT staff to users? ... TLDR: We have informed upper management that we need more support staff to handle the call/request volume. Upper management denied us the additional support. ... IT staff do the right thing. Get fired. The worst part, I applied for a sysadmin job there. Went for 2 interviews. It was a few years ago ...
https://www.quora.com/Help-Desk-What-is-the-optimal-corporate-IT-staff-to-end-user-ratio
Oct 21, 2012 · There are many factors in determining the ratio. One critical factor is that technology in the enterprise is accelerating toward a new paradigm of hosted services (cloud). The ratio in the classic sense is changing in part because of this, as miss...
https://www.wilsongroup.com/wp-content/uploads/2011/03/NECCAdmAsstStaffing.pdf
IAAP commented that staffing ratios of management/executive staff in relation to administrative support staff depends on several factors, such as work volume and the nature of the tasks and responsibilities delegated to the administration support level, how work flows in the organization and many other factors.
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