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https://www.techrepublic.com/article/download-these-guidelines-to-develop-the-right-end-user-it-support-staff-ratio/
Download “Developing the right end user/IT support staff ratio” to receive a blueprint for coming up with the elusive, magic ratio that is right for your company. This resource document will ...
https://community.spiceworks.com/topic/936427-it-support-to-end-user-ratio
May 07, 2015 · IT Support to End-User ratio. by Ste Cassidy. on May 6, 2015 at 10:49 UTC. Best Practices. 3 ... I'm approaching from the right side; I want a ratio, that's all! ... Larger organizations can usually stretch the support staff further than smaller organizations, and then there's always the law of diminishing returns to consider as well. ...
https://arstechnica.com/civis/viewtopic.php?t=636698
Sep 10, 2003 · for direct support staff (on-site) our ratio is about 150:1 (users:staff) this does not include developers or application admins (such as notes staff), DBA's or help desk, this is just direct support.
https://www.techrepublic.com/blog/decision-central/deciding-the-proper-user-it-support-ratio/
When figuring out staffing in your IT department, one of the hardest thing to do is to figure out exactly how much support staff you need based on the number of users you have. Here's a video from ...Author: John Sheesley
http://www.computereconomics.com/page.cfm?name=IT_Staffing_Ratios
Desktop Support Staff as Percentage of End-User Support Group, by Organization Size ... Download Free Sample ... which shows the normal variation around the median for each IT staff ratio. Each IT staffing benchmark reports include our recommendations for optimizing …
http://www.computereconomics.com/article.cfm?id=1280
Application Development Staffing Ratios: Executive Summary Application development personnel play a key role within IT organizations. Application software sits between the users of IT and the IT infrastructure, providing functionality to support business processes and serve customers. But how can these staff members be best utilized? This Research Byte is a brief summary of our full report on ...
https://www.roberthalf.com/blog/management-tips/how-many-help-desk-tier-1-personnel-do-you-need
As your company grows, you need to maintain an appropriate level of help desk tier 1 staff to provide your employees with frontline support for basic computer and IT issues. Users will expect the help to be there: Research by Robert Half Technology and HDI indicates that today's users demand IT support to be available anywhere and at any time ...
http://verber.com/mark/sysadm/staffing-cappuccio.htm
Know The Types: Sizing up Support Staffs . By David Cappuccio, Gartner Group Inc ... Instead of focusing on end-users, this support staff should focus on network infrastructure. Consequently, the target ratio is no longer staff member per user, but servers per staff member. Levels of labor ...
https://arunmanansingh.wordpress.com/2010/11/18/it-staff-vs-end-user-ratios/
Nov 18, 2010 · Is there a rule of thumb for the number of IT staff to the number of end users? No. No two companies are the same. If that were the case there would be a hard and fast rule we all would follow. So comparing the ratios of man to machine will not determine the correct ratio.…
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