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https://www.techrepublic.com/article/download-these-guidelines-to-develop-the-right-end-user-it-support-staff-ratio/
Download “Developing the right end user/IT support staff ratio” to receive a blueprint for coming up with the elusive, magic ratio that is right for your company. This resource document will ...
https://www.techrepublic.com/resource-library/whitepapers/developing-the-right-end-user-to-it-support-staff-ratio/
Sep 29, 2008 · Results from a Gartner survey that describe typical end-user to support staff ratios and information on what staffing numbers the Stamford, CT-based analysts are recommending for companies today.
https://www.techrepublic.com/blog/decision-central/deciding-the-proper-user-it-support-ratio/
When figuring out staffing in your IT department, one of the hardest thing to do is to figure out exactly how much support staff you need based on the number of users you have. Here's a video from ...Author: John Sheesley
https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
Which ratio is right? 1 analyst for 3,500 users/customers, or 9 analysts for 3,500 users/customers? Answer: They are both right. That's why ratios are not a good way to calculate staffing levels. You can stop thinking about ratios and start asking How many people it will take to get the work done? That’s a much better question.
https://www.techrepublic.com/article/techrepublic-members-suggest-the-best-support-staff-end-user-ratio/
TechRepublic members suggest the best support staff/end-user ratio by Lisa Kiava in CXO on September 22, 2000, 12:00 AM PSTAuthor: Lisa Kiava
https://community.spiceworks.com/topic/880518-desktop-support-people-what-is-your-support-to-end-user-ratio
Apr 06, 2015 · Desktop Support people: What is your Support to end user ratio? by RichB - NS. on ... 200 staff -- 1 End-User Tech, 1 Network Tech ... LAN, WAN, Servers, VoIP, mobile phones and software support. The best ratio of techs/admins was about 12 years ago when I worked from a high tech company and had 3 support, 1 part time 25 hours, for 110 users ...
https://www.joetheitguy.com/itsm-basics-is-your-it-help-desk-staffing-right/
Nov 20, 2019 · Getting IT help desk staffing right. If you want to better understand the optimal number of staff required for your IT help desk (or IT service desk), then you need something like an “Erlang C calculator” … and yes, that’s Erlang C, that text wasn’t the result of my cat crawling across my keyboard.
https://www.quora.com/Help-Desk-What-is-the-optimal-corporate-IT-staff-to-end-user-ratio
Oct 21, 2012 · There are many factors in determining the ratio. One critical factor is that technology in the enterprise is accelerating toward a new paradigm of hosted services (cloud). The ratio in the classic sense is changing in part because of this, as miss...
https://serverfault.com/questions/63334/what-is-your-it-department-to-staff-ratio
I would say that the ratio is about right when things get done in a reasonable amount of time, where "reasonable" is defined by management. If you're the one managing the IT department there, you get to balance the budget for the department against the users …
https://www.silversix.com.au/how-to-determine-the-right-number-of-service-desk-staff/
“The median staffing ratio is 1.3% (in other words, 13 help desk support personnel are supporting 1,000 company employees, or one help desk headcount for every 76.9 company employees)” The situation is again exacerbated by the scope of the support functions being studied (e.g. Call Centre vs Help Desk vs Service Desk) as well as the ...
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