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https://www.twilio.com/learn/contact-center/call-center
Nov 01, 2017 · Traditionally, a call center is an office where a large number of call center agents provide customer service over the telephone. Inbound call centers receive calls for customer support and often serve as a knowledge base for tech support, …
https://getvoip.com/blog/2016/08/15/call-center-vs-contact-center/
Aug 15, 2016 · The idea of a call center is certainly nothing new, with phone support acting as the standard method of contact between any business and consumers or clients for decades. But as everything moves digital, and legacy telephony slowly becoming a thing of the past, the technology and solutions a business employs must also shift to meet the demanding needs of customers and new …
https://www.kayako.com/blog/customer-support-vs-customer-service/
Dec 22, 2016 · Knowing the difference between customer support and customer service can make a big difference when choosing types of roles you apply in your career. If you want to build a career as a support agent, then look out for roles that emphasize experience with technical support and perhaps even need software skills.
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