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https://www.gartner.com/en/documents/822114/cisco-smartnet-or-vendor-branded-support-considerations-f
This research summarizes the differences between Cisco Smartnet contracts and authorized vendor-branded support contracts, backed by Cisco. We use cookies to …
https://community.cisco.com/t5/smart-net-total-care-portal-and/difference-between-smartnet-total-care-and-sssnt/td-p/3182245
SSSNT refers to CISCO SOLUTION SUPPORT SERVICES. Solution Support offers the same delivery levels as Smart Net Total Care with the addition of work with other vendors. Solution Support helps you manage solutions when working with multiple vendors and products in a single environment.
https://community.cisco.com/t5/smart-net-total-care-portal-and/what-s-the-difference-between-smartnet-total-care-and-smartcare/td-p/2484661
For first line of support—Smart Net Total Care support is provided directly through Cisco, the customer technical support is provided by the Cisco TAC. Smart Care, on the other hand, is sold and supported through a qualified Cisco Partner, so the customer would get their first line of support from the partner (the partner can work with Cisco TAC if needed).
https://community.cisco.com/t5/operations-exchange/difference-between-cisco-shared-support-and-standard-warranty/td-p/2294800
Dear Sirs, would you please explain me difference between cisco shared support and cisco standard warranty? For example for model Cisco 881? I heard that Gold Partners of Cisco can not sell products with standart warranty, only with shared support and the price is higher because of it, is it possible?
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