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https://community.cisco.com/t5/mpls/the-difference-between-smartnet-and-pss/td-p/3078731
Hi there What is the difference between SmartNet and PSS? in terms of pricing, level of support presented...etc. Thanx in advance . Hi, PSS normally gives the existing capabilities of the Cisco commerce tools to eliminate the need for specialized training or process requirements.
https://www.gartner.com/en/documents/822114/cisco-smartnet-or-vendor-branded-support-considerations-f
This research summarizes the differences between Cisco Smartnet contracts and authorized vendor-branded support contracts, backed by Cisco. ... Cisco "Shared Support" Contracts; ... The Difference Between Smartnet and a Vendor-Supported Contract; Conclusion ©2020 Gartner…
https://www.mostlynetworks.com/2012/03/what-do-those-cisco-support-part-numbers-mean/
If you order Cisco support, you are probably familiar with part number prefixes like “SNT” and “SNTP”. I noticed my notes were outdated as to what these prefixes mean when I started seeing part numbers like “C4P” replacing the prefixes I used to expect.
https://arstechnica.com/civis/viewtopic.php?t=1232441
Jan 29, 2014 · It's more than likely SmartCare or whatever Cisco calls it now. It's the same as Smartnet except you HAVE to call the partner for first level support - they make money on the mark up since it's ...
https://www.cisco.com/c/en/us/services/technical/smart-net-total-care.html
With 24-hour access to Cisco experts, resolve issues faster and manage risk with proactive diagnostics, security alerts, and Cisco Technical Assistance Center. Get hardware replacement in as little as two hours and obtain operating system software updates from the Cisco support website.
http://media.gswi.westcon.com/media/ServicesGuide1.6.pdf
Cisco SMARTnet Service – device level coverage Suitable for any size of business, with any number of Cisco devices, where the network is critical to mission critical. 1) Technical Assistance Center (TAC) 2) Advance hardware replacement FACT – TAC engineers have on average more than fi ve years technical support experience and more than 500
https://networkengineering.stackexchange.com/questions/23041/is-smartnet-really-worth-it-what-is-it
Is SmartNet really worth it? What is it? Ask Question Asked 4 years, 3 months ago. Active 4 years, 3 months ago. Viewed 1k times 2. My question is regarding Cisco SmartNet. Do I really need this support from Cisco? I'm a network technician, but I'm in charge of purchasing the network equipment for an upcoming project. ... Difference between ...
http://www.trinito.com/SMARTnet.htm
Cisco SMARTnet support and maintenance contracts are available in the United States and use these support codes to give user access to TAC, Support, Hardware Replacement, Software and IOS upgrades as applicable.
https://learningnetwork.cisco.com/thread/27338
Mar 05, 2011 · Hello, I was wondering if anyone could explain the difference between purchasing a Smartnet plan, and CON-SBS-SVC4. Both seem to have next business day replacement. I can't much info on the CON-SBS-SVC4. I would be purchasing this for a UC540w. Which plan is better, and why? Also, would a CCO account be considered, or is that far to expensive?
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