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https://community.spiceworks.com/how_to/64557-difference-between-1st-2nd-and-3rd-line-support
End Notes: Now this list is not definitive by any means. The role of individuals will of course vary from company to company. In some companies one person will do all of these roles, whilst is others the roles will be extensively seperated to where you will have a whole 1st Line Support desk team, with gradually increasing teams of individual expertise at the 2nd and 3rd line levels.
https://www.certforums.com/threads/difference-between-1st-2nd-and-3rd-line-support.33302/
Dec 30, 2011 · 1st Line Support - Helpdesk (Job titles such as Helpdesk Analyst, First Line Support, Call Logger) Typically involves resolving calls over the phone in ans ervice desk environment and may escalte to 2nd line support. 2nd Line Support - Desktop Support (Job titles such as IT Technician, PC Engineer, Desktop Support Analyst)
https://uk.answers.yahoo.com/question/index?qid=20090713024404AASNoZC
Jul 13, 2009 · Its also not uncommon for 3rd line support to have access to solutions that aren't documented anywhere else - hidden settings in software programs and the like. More unfortunately, in the USA (where I am) a current trend in the support industry is to have 1st line and sometimes 2nd line support offshore in India or the Phillipines.
http://www.edugeek.net/forums/general-chat/20992-1st-2nd-3rd-line-support.html
Jun 19, 2008 · If your school has a NM and some techs then I would say the Techs are doing 1/2nd line stuff, while the Nm is doing 2/3rd line. 1st line is the most basic helpdesk stuff. When a teacher comes to you with a problem and you ask basic information and suggest a solution (without going out to the pc) then that's 1st line.
https://answers.yahoo.com/question/index?qid=1006032801794
Mar 28, 2006 · Usually 3rd line is the experts or maybe even the developers that wrote the code. 1st line is the beginners, usually people just answering the phone and running down a checklist of common problems/solutions, with little general idea of what is really going on. 2nd line are usually more educated and know more about what's really going on.
https://www.inspire.com/groups/american-lung-association-lung-cancer-survivors/discussion/what-does-1st-line-of-chemo-mean/
Jan 22, 2010 · Dumb question, but I'm kinda new to all this. What does it mean when a person talks about 1st, 2nd, 3rd line of chemo ...
https://www.thestudentroom.co.uk/showthread.php?t=3094621
This as I say is the first set of onsite personnel (normally), usually dealing with (not always) minor issues such as workstation problems, printer, scanner and peripheral issues that were not able to be resolved by the 1st Line Support. 3rd Line Support – Most of the time a …
https://community.spiceworks.com/topic/464001-1st-2nd-or-3rd-line-support-where-do-i-fall
Mar 26, 2014 · So, I've just finished my apprenticeship and will (hopefully) be offered a full contract in the coming week or so. But what i want to know is, what is the difference between 1st , 2nd and 3rd line support and where do i fall?
https://www.techadvisor.co.uk/forum/helproom-1/definition-1st-2nd-3rd-line-support-283841/
Apr 21, 2007 · Definition of 1st 2nd and 3rd line support? ... virtually everything to one of those big name companies that claim to know it all (their own systems they really mean).
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