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https://support.polycom.com/
WELCOME TO YOUR POLYCOM SUPPORT PORTAL: THINGS YOU SHOULD KNOW How to get support for Plantronics products including Headsets How to get support for OBi products Where to find information on Voice products What model or type of phone do I have? Where to find the product serial number for Polycom products How to set up an IP Network for Video Conferencing More
https://support.polycom.com/content/dam/polycom-support/products/voice/polycom-uc/other-documents/en/2015/3-way-conference-calls-using-ilbc-tn824.pdf
iLBC. This change in feature support for iLBC applies to all current UC Software releases. This change does not affect two-way audio calls between two parties using iLBC. Recommended Workaround To avoid audio issues during 3-way conference calls, Polycom recommends that you disable iLBC in all configurations used on SoundPoint IP 335 phones.
https://documents.polycom.com/bundle/ucs-sfb-dg-570/page/Skype_for_Business_Deployment_Guide/Audio/TOC_Supported_Audio_Codecs.htm
Use the parameters in the following table to specify the priority for audio codecs on your Polycom phones. If 0 or Null, the codec is disabled. A value of 1 is the highest priority. If a phone does not support a codec, it treats the setting as if it were 0 and not offer or accept calls with that codec.
https://www.polycom.com/polycom-phones-and-microsoft-teams-faq.html
Polycom CX5100 and CX5500 - There is no current support for panoramic video on these devices in Microsoft Teams. Without panaramic video, Polycom finds that the camera capabilities of the CX5100 and CX5500 continue to work, but only show the “active speaker” view in a Teams video call when connected to a PC.
https://www.polycom.com/content/dam/polycom/common/documents/data-sheets/vvx-150-ds-enus.pdf
The Polycom VVX 150 is a dependable Business IP phone, that is intuitive for end users. The Polycom VVX 150 has a simple, practical design. Its modern, intuitive navigation makes it easy to use and requires minimal training, resulting in rapid adoption.
https://support.polycom.com/content/dam/polycom-support/products/voice/voip-headset-adapter/release-notes/en/hda50-release-notes-3-3-0.pdf
Community, create a Polycom online account. When logged in, you can access Polycom support personnel and participate in developer and support forums to find the latest information on hardware, software, and partner solutions topics.
https://community.polycom.com/t5/VoIP-SIP-Phones/VVX201-Time-Date-out-of-sync/td-p/105801
The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and …
https://community.polycom.com/t5/VoIP-SIP-Phones/VVX400-InValid-SDP-Answer-Received/td-p/57260
Re: VVX400 InValid SDP Answer Received. Hello Squigley, welcome back to the Polycom Community. It may be the a=fmtp:110 mode=30 as I found a similar case (VOIP-48109) in our database. You may want to look at the voIpProt.SDP.iLBC.13_33kbps.includeMode and maybe the voice.codecPref .x Parameters. If all of the above fails please log this...
https://www.polycom.com/content/dam/polycom/common/documents/data-sheets/polycom-trio-8800-skype-for-business-data-sheet-enus.pdf
Polycom Trio is a revolutionary conference phone offering stunning room-filling sound for . the best conference experience—ever. With a 20-foot pickup range and advanced audio technology such as enhanced Polycom HD Voice and the patented Polycom NoiseBlock, conversation flows naturally and you hear every word clearly. What does this mean to you?
https://support.polycom.com/content/support/contact-us.html
You must first register your Polycom product online before the serial number is available against a Service Request. Our Technical Support Team will review your request and open an RMA on your behalf, if required. Support on out of warranty or out of contract products and issues may be charged.
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