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https://www.drupal.org/project/support
Jun 02, 2009 · The support module provides a basic ticketing system and helpdesk that is native to Drupal, offering complete email integration. Support for Drupal 8 Development of an 8.x version of this module has started. It is a complete re-write and re-architecture built on Views, Entities and OG.
https://www.drupal.org/project/support/issues/521294
Jul 16, 2009 · Configuring Support Ticketing System / Helpdesk module I’m developing an intranet site in our organization. We have about 100 users. I wanted to use the helpdesk module for problems reported by users on IT related matters to the IT unit. I installed the module but could not configure it and had to stop in the middle, mainly because I was unable to understand the terminology and the process ...
https://www.zendesk.com/support/features/drupal-ticketing-system/
Drupal ticketing system What's better than a Drupal ticketing system? This video.. The life of a customer support agent can be very glamorous: Mixing and mingling with a vast array of society, wearing fancy headsets, having the last word when it comes to problem-solving...
https://drupal.stackexchange.com/questions/77948/support-ticketing-module-clients
I want to use the Support Ticketing System module to create a 'help desk' for my site. However, I'm not really sure I understand the 'client' system. All I really need is for the user to be able to submit a support ticket to a department, like 'Pre-Sales' or 'Bug Report', and for a …
https://groups.drupal.org/node/17948
Jan 05, 2009 · Support A ticketing system / helpdesk with comprehensive email integration, charting, and invoicing. 1.9 ... but you can export this data directly into an invoice and send that to a client. ... We're giving a try to a Drupal-based trouble ticketing system for our app. Anybody has links to great tutorials using either of these modules/distro?
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