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https://trainingmag.com/content/implementing-performance-support-solutions%e2%80%94end-user%e2%80%99s-perspective
Performance Support Platforms (EPSS) The term, “EPSS” (Electronic Performance Support Systems) was coined approximately 20 years ago. It originally referred to a wide range of technologies, from knowledge management systems to embedded context-sensitive solutions. Today, we mostly refer to the latter as EPSSs or performance support platforms.
https://en.wikipedia.org/wiki/Electronic_performance_support_systems
An electronic performance support system (EPSS) is any computer software program or component that improves user performance. EPSSs can help an organization to reduce the cost of training staff while increasing productivity and performance.
https://whatfix.com/performance-support/
An Electronic Performance Support System (EPSS) that’s highly personalized drastically reduces the time users spend in looking for help. Whatfix’s contextual help improves user productivity by providing immediate query resolutions. Quick Authoring & Deployment Create interactive walkthroughs and help with Whatfix in minutes.
https://trainingmag.com/content/lessons-learned-implementing-performance-support-platforms
Jun 04, 2012 · “Day One Performance” was a vision developed in the 1990s by Gery (1991) and other EPSS (Electronic Performance Support Systems) practitioners. This vision portrays a seemingly perfect solution for corporate IT competency challenges. The solution was based on the most basic form of workplace learning: apprenticeship. The innovation this solution brought forth was that in the …
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