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https://www.techrepublic.com/article/download-these-guidelines-to-develop-the-right-end-user-it-support-staff-ratio/
When IT support staffs are undermanned, a company's productivity can suffer. Finding the right balance between end users and support staff is a vexing problem. Our download offers a staffing ratio ...
https://www.industryweek.com/the-economy/public-policy/article/22007831/it-matters-it-support-staffend-user-ratio-short-of-ideal
Survey results also indicated that CIOs from the largest companies (greater than 1,000 employees) were closest to their ideal level of technical support, with a ratio of end-users to IT staff …
https://www.techrepublic.com/blog/decision-central/deciding-the-proper-user-it-support-ratio/
When figuring out staffing in your IT department, one of the hardest thing to do is to figure out exactly how much support staff you need based on the number of users you have. Here's a video from ...Author: John Sheesley
https://www.techrepublic.com/resource-library/whitepapers/developing-the-right-end-user-to-it-support-staff-ratio/
Sep 29, 2008 · Results from a Gartner survey that describe typical end-user to support staff ratios and information on what staffing numbers the Stamford, CT-based analysts are recommending for companies today ...
https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
Which ratio is right? 1 analyst for 3,500 users/customers, or 9 analysts for 3,500 users/customers? Answer: They are both right. That's why ratios are not a good way to calculate staffing levels. You can stop thinking about ratios and start asking How many people it will take to get the work done? That’s a much better question.
https://www.techrepublic.com/article/what-is-a-reasonable-end-user-tech-support-ratio/
Concerns of cost control combined with quality of service often make finding the optimum end-user to tech-support ratio difficult. There are a variety of factors that affect the number of support ...Author: Singer Singleton
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