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https://www.emtecinc.com/services/infrastructure/end-user-computing/
Emtec’s advisory services team evaluates and aligns your end user computing environment with industry specific best practices. We provide a functional and technical approach to leveraging Digital Enterprise Management capabilities to deliver a consistently excellent end user experience.
https://oneit.uiowa.edu/news/7-units-implementing-oneit-end-user-support-model
Over the course of the past several months the End User Support (EUS) project team has made good headway in the implementation of EUS sub-projects. Much progress has been made with the College of Liberal Arts and Sciences (CLAS) on the device management and service desk sub-projects. Four CLAS device management staff transitioned to ITS March 2.
https://oneit.uiowa.edu/projects/end-user-support
Improve efficiency of end-user support while maintaining or improving quality. Integrate all campus IT Help Desk support into a shared service model and transition to an IT Service Desk strategy. Implement shared service model for campus end user device management and support, and for end user consultation on general IT services. Utilize campus IT Service Desk as preferred first point of ...
https://blog.screensteps.com/10-examples-of-great-end-user-documentation
The examples I show are examples of what makes great end user documentation. 1 - Write great titles. Great end user documentation consists of titles that are specific, and often in the form of performing a task. This not only makes it easier for your end users to find what they are looking for, but it helps you write better articles.
https://www.velvetjobs.com/resume/end-user-support-resume-sample
Nov 22, 2019 · End User Support Resume Samples and examples of curated bullet points for your resume to help you get an interview. ... motivated teams and to act as a role model for delivering excellent End User technical services ... Ability to support end user activities, including follow up, and assisting the end users in resolving problems with IT ...Reviews: 23
https://hrchitect.com/successful-support-model-part-2-meat-potatoes-2/
Nov 16, 2015 · Written by: Julia Hatton. Establishing a support model for your new Human Capital Management (HCM) system that ensures quick assistance to your end users and minimal disruption is a key part of an implementation project’s overall success.
http://www.na-businesspress.com/JMPP/GovindarajuluC_Web15_1_.pdf
A Federated Model for End-User Computing Support . Chittibabu Govindarajulu . Delaware State University . End-User Computing (EUC) has been around for over 30 years. During that time, end user support has been provided by help desk, local IT staff, and in many instances by friends and/or colleagues. End users
https://www.ogf.org/documents/Drafts/old/GridUserServicesBestPractices-02221.doc
This model attempts to address the issues involved for both support staff and the end user of the Grid. The initial document developed to address this task focused on the procedures necessary to track problems via "trouble tickets" and addressed some of the issues involved with communication between support organizations at different sites.
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