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https://quizlet.com/181368950/customer-relations-man4162-flash-cards/
Start studying Customer Relations MAN4162. Learn vocabulary, terms, and more with flashcards, games, and other study tools. ... Fog Creek believed that outsourcing tech support. Costs more money. ... Before McDonald's took on the helpdesk services of Fujitsu Philippines Inc it took _____ to provide technical support service to a store.
https://quizlet.com/110122153/customer-relations-study-guide-flash-cards/
Start studying Customer Relations study guide.. Learn vocabulary, terms, and more with flashcards, games, and other study tools. ... the increasing expertise required to support a growing portfolio of products and services, while providing these at ever lower prices. ... Fog creek believed that outsourcing tech support. would cost more money.
https://www.coursehero.com/file/p7dnrb/Who-coined-the-phrase-Knowledge-Worker-A-Stephen-Covey-B-Peter-Drucker-C/
In his article entitled, Seven Steps to Remarkable Customer Service, author Joel Spolsky states that Fog Creek believes that you need to have _____ talking to customers. ... Fog Creek believed that outsourcing tech support 10.0/10.0 Correct Answer(s): B. TERM Spring '14 TAGS Correct Answer, remarkable customer service, Fog Creek;
https://discuss.fogcreek.com/joelonsoftware4/132039.html
Excellent article. IT highlights something that I've heard a lot lately: If we outsource our lower level tasks (like customer service/tech support) we lose that group as a breeding ground for talented workers. So, that top 1% that starts in tech support and ends up owning the company will never "graduate" to a higher level in your company.
https://discuss.fogcreek.com/joelonsoftware3/default.asp?cmd=show&ixPost=102914
Outsourcing programmers works when the software developed isn't a key part of the pipeline of innovation for products a company actually sells. For example, when website design or back-office software such as payroll or inventory control is outsourced, that can be good because it improves operational effectiveness.
https://www.joelonsoftware.com/2007/02/19/seven-steps-to-remarkable-customer-service/
Dec 05, 2016 · A tech support person at Fog Creek can’t get by on canned answers to common questions, because we’ve eliminated the common questions by fixing the software, so tech support here has to actually troubleshoot which often means debugging. Many qualified people get bored with front line customer service, and I’m OK with that.
https://uxpod.com/customer-support-an-interview-with-joel-spolsky/
Mar 23, 2007 · Joel Spolsky runs Fog Creek software, who make FogBugz bug tracking software. ... Yes, and we are luckily all in one place here, and that is, I believe, one of the benefits that we get of not outsourcing customer service, doing customer service in our case in a very expensive place with far over-educated highly technical people – office space ...
https://www.prnewswire.co.uk/news-releases/devfactory-acquires-manuscript-from-fog-creek-software-691435831.html
Launched by Fog Creek Software in 2001 as FogBugz, and later enhanced with the addition of Kiln, Manuscript pioneered issue tracking and has served nearly 40,000 teams - allowing developers to ...
https://www.joelonsoftware.com/category/reading-lists/fog-creek-story/page/3/
I also founded Fog Creek Software, one of the most influential small tech companies in the world.As an independent, privately-owned company, we’ve been making customers happy since the turn of the century. We share what we've learned about how to make great software, both by writing about our ideas and by creating products, like FogBugz, Trello and Gomix, that help others make great technology.
https://www.mattblodgett.com/2015/01/but-where-do-people-work-in-this-office.html
Jan 14, 2015 · In most large tech companies, you don't actually have to work that hard to keep your job. Most smart people could do about 3-4 hours of work per day, and spend the rest of their time reading blogs or researching their next video game purchase, and not have to worry about being called out for poor performance.
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