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https://www.fortinet.com/support/contact.html
FortiCare Support: Technical Assistance Center. For Technical Assistance, please proceed to the FortiCare support portal where a support engineer is ready to assist you. For critical situations, please first create a ticket through the support portal to attach diagnostic information and then use the Call Us button to dial for immediate attention.
https://support.fortinet.com/
An overview of Fortinet's support and service programs. More>> Premium RMA Our Premium RMA program ensures the swift replacement of defective hardware, minimizing downtime. More>> Premium Support Our Premium Support offerings provide personalized service from network security experts.
http://www.fortinet.com/corporate/about-us/contact-us.html
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https://support.fortinet.com/login/ForgetLoginInfo.aspx
Note: Your information will be sent to the registration account which owns the entered serial number.
https://customersso1.fortinet.com/saml-idp/login/?next=%2Fsaml-idp%2Flogin_process%2F
http://help.fortinet.com/coyotepoint/10-3-2/Content/Install/E300_Register.htm
Registering Your Product. Fortinet customer services (such as firmware updates and technical support) require product registration. Take a moment now to register your product at the Fortinet Customer Service and Support web site: https://support.fortinet.com. Before you can register, you will need: Access to a new or existing Support Account.
https://nz.ingrammicro.com/cms/Content-Pages/Fortinet.aspx?pub=0
Three types of support for RMA are offered: Dead On Arrival, Advanced Replacement and Return & Replace. Once Fortinet TAC have processed and accepted your request, the regional Fortinet RMA coordinator will provide you with an RMA ticket number and customers will be asked to complete a returning label with shipping address information.
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