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https://financesonline.com/10-important-kpis-and-metrics-your-customer-support-team-should-be-using/
There can be high-level KPIs that cover the overall performance of a company, and there are low-level KPIs that hone in on employees or processes in departments or units such as sales, marketing, and customer support. KPI is linked to a target value or goal which provides actionable data so you, or any other stakeholders, can make informed decisions.Author: Nestor Gilbert
https://www.blendo.co/blog/customer-support-metrics-29-kpis/
Apr 14, 2017 · Customer support is an important function of your company, and although in the past was considered more of a hassle that was keeping profits down, now people have started to realize that support is part of the product and the overall experience that a customer has.
https://www.clearpointstrategy.com/18-key-performance-indicators/
A good KPI should act as a compass, helping you and your team understand whether you’re taking the right path toward your strategic goals. To be effective, a KPI must: Be well-defined and quantifiable. Be communicated throughout your organization and department. Be crucial to achieving your goal. (Hence, key performance indicators.)
http://www.activegarage.com/role-key-performance-indicators-successful-business-organizations/comment-page-1
Jul 18, 2011 · Role of Key Performance Indicators in Successful Business Organizations. The role of Key Performance Indicators (KPIs) in the organization is to provide internal and external clients with actionable metrics in easily accessible, customizable formats they can use to increase the effectiveness and efficiency of their operations.
https://www.winshuttle.com/blog/kpi-indicators-effectiveness/
Feb 24, 2014 · KPIs Benchmark Efficiency. It’s no secret that finance departments rely on KPIs to benchmark their efficiency and effectiveness. KPIs should also prove whether or not the finance department understand, support and help drive the overall business strategy, all while demonstrating commercial acumen.
https://www.isixsigma.com/topic/kpis-for-support-groups/
Feb 10, 2009 · The support groups would include engineering, finance, materials management, quality assurance, etc. I believe that we have done a good job developing KPIs for direct line manufacturing, but developing useful KPIs for the support groups is proving much more difficult.
https://www.insperity.com/blog/hr-kpis-human-resources-strategy-making-difference/
The role of the KPI is to provide awareness of how you’re progressing toward your organization’s short-term and long-term goals. The KPIs that you select should be directly linked to your overall objectives, goals and strategies. Like other KPIs, HR KPIs measure specific areas of your business using quantifiable, specific metrics.
https://www.linkedin.com/pulse/7-critical-kpis-best-supply-chain-management-process-stephanie-davies
Jan 07, 2015 · Inventory. Metrics which support the Inventory KPI are in the areas of total inventory, inventory turns, record accuracy, obsolete inventory, working inventory, non-working inventory (along with working inventory, this measures the quality of your inventory), and item availability.
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