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https://www.futureofeverything.io/future-help-desk/
The future of the help desk lies in personalization and automation. The help desk or service desk once consisted of a single man or woman, a telephone, and a list of blanket statements that generally didn’t answer your question. In today’s interconnected smartphone world, the help desk is becoming increasingly personalized and much nicer to […]
https://www.computerweekly.com/feature/The-changing-future-of-the-helpdesk
Make the service centre accessible through a range of service channels and offer the option of self help. ... help desk support ... provide a glimpse into the future and reveal some of the top ...
Welcome to the Support Center. In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online.
https://www.cio.com/article/3268911/2-trends-reshaping-the-future-of-it-support.html
2 trends reshaping the future of IT support ... to augment service desk agents and support staff, as well as the ability to create what they call the autonomous help desk, the company believes ...
https://www.roberthalf.com/blog/the-future-of-work/the-help-desk-evolution-3-trends-affecting-it-support
Jan 16, 2014 · Below is a closer look at the three workforce trends that are disrupting the IT help desk, as outlined in Robert Half Technology's joint research with HDI, The Technical Support Center of the Future, and what it means for help desk and IT support professionals. 1. Mobility
https://www.cognizant.com/perspectives/future-of-it-support-so-long-help-desk-hello-service-desk
Mar 19, 2015 · Future of IT Support: “So Long, Help Desk. Hello, Service Desk!” Cognizant. In other words, the service desk will have additional gadgets to manage, not just replacements for existing ones, Bhat says. Unless properly provisioned, that could lead to reduced application performance and annoyed—instead of empowered—users.
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