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https://www.gartner.com/en/documents/3832268/how-to-determine-your-it-service-desk-staffing-ratio
Nov 22, 2017 · Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations.
https://www.gartner.com/en/documents/1749221/how-to-determine-your-it-service-desk-staffing-ratio
Jul 21, 2011 · Summary IT organizations often optimize their IT service desk staffing levels solely on the basis of cost. Many variables affect staffing ratios, and no single industry-standard benchmark for an IT service desk staffing ratio is appropriate for all companies.
https://www.gartner.com/en/documents/3016518/best-practices-for-determining-your-it-service-desk-staf
Mar 27, 2015 · It's okay for IT service desk staffing levels to be higher or lower than the industry average and those of other companies. IT service desk managers must improve their IT service desk efficiency by understanding the variables that affect staffing levels in order to determine the right ratio to use.
https://www.gartner.com/en/documents/1193316/staffing-for-desktop-management-and-support
Organizations spend almost 4% of their IT budgets on desktop management and support staff, and they frequently ask about proper staffing levels. Gartner tracks staffing metrics; however, even if you're in line with industry-average levels, you could still be understaffed or overstaffed.
https://orangematter.solarwinds.com/2018/05/30/whats-the-average-service-desk-to-employee-ratio/
One lucky support member works in a tech-savvy environment with a 30:1 user to service desk worker ratio, while another is outnumbered with an 800:1 ratio. An informal average from 17 reported user to service desk worker ratios on numerous IT discussion threads was 242 users to one service desk worker.
https://www.interxect.com/how-large-an-it-staff-do-you-need/
So let me answer that question for you: There is no standard for IT staff to total employee ratio, nor should there be any. Industry Averages. The Gartner 2013 Key IT Metrics Report shows that the Cross-Industry average of IT Full Time Employees as a percentage of Total Employees is 5%. In the Banking and Financial services sector, the average ...
https://community.spiceworks.com/topic/936427-it-support-to-end-user-ratio
May 07, 2015 · IT Support to End-User ratio. by Ste Cassidy. on ... I want to establish some idea of the ratio between end-users and IT support analysts in similar (commercial) environments. I appreciate that there isn't any rights or wrongs, or a 'magic number', depending on the complexity of the issues faced and expertise of analysts the ratio will be ...
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