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http://www.brandquarterly.com/best-practices-executing-global-customer-experience-strategy
Best Practices In Executing A Global Customer Experience Strategy As brands expand globally in search of new growth opportunities, the diverse number of buyer personas and ways to reach them rises at an exponential rate.
https://info.microsoft.com/dynamics365-global-state-cust-service-en-gb.html
The 2017 Microsoft State of Global Customer Service report found that customer service impacts brand choice and loyalty for 96% of consumers around the globe. The 32-page report offers insights from 5,000 survey participants. Learn how you can stay ahead of the competition and earn customers for life with intelligent customer service.
https://www.serviceinnovation.org/global-support-team-meeting/
Mar 28, 2016 · Strategy for a Global Support Experience: Team Meeting Summary Consortium members met at Cisco outside Dallas for an exploratory meeting around building a global support strategy. We originally thought we were looking to create a consistent customer support experience across multiple channels.
http://www.smartcustomerservice.com/Columns/Vendor-Views/2017-Strategies-for-Global-Customer-Service-Expansion-115792.aspx
Jan 17, 2017 · It's been said that the secret to company growth is customer service. Just look at the success of global companies like Nordstrom and Amazon. The former is famous for making every customer feel special and has posted impressive revenue growth compared to industry peers.Author: Jeffrey Puritt
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