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https://agilepainrelief.com/notesfromatooluser/2019/06/scrum-production-support.html
Jun 24, 2019 · If working with multiple Teams, in any one Sprint have one Team handle all production support work. Each Sprint the Team doing the work changes. Wait until the end of the workday before interrupting another Team member for help on a support issue. Monitor production support issues and track their effects on the Team’s productivity.
https://www.extremeuncertainty.com/production-support-agile-scrum/
Production support or maintenance means maintaining a system once it has gone to production, i.e. it has been released to customers. This generally takes the form of fixing production incidents. Something goes wrong and you need to do a production change.
https://scrumcrazy.wordpress.com/2018/09/22/one-way-to-handle-production-support-and-bugs-in-scrum-bradley-bug-chart/
Sep 22, 2018 · I hope that you have so few bugs and productions support issues arise, that you don’t even really need to worry about classifying bugs or coming up with a technique to handle production support. But, for the teams that need some guidance on how to incorporate these occurrences into their Scrum implementation, see below for one way to approach it.
https://www.jobhero.com/resume-samples/production-support-analyst/
Mainframe Production Support Analyst Provided technical support to programmers. Handled production, scheduling, and processing, as well as job abends and corrections, problem reporting, change control, and automation. Ensured SLAs were met and serve as point of escalation.
https://scrumcrazy.wordpress.com/2011/08/18/how-do-i-handle-production-support-on-a-scrum-team/
Aug 18, 2011 · Question: How should I handle production support on a Scrum Team that gets pulled off of new development every now and then to research/solve production problems? This article is now deprecated in favor of this new article. .
https://resources.collab.net/blogs/the-agile-coach-on-production-support
Apr 08, 2014 · One of the biggest struggles I’ve seen in organizations adopting Agile is in the area of Production Support. Every organization that has a product to support has to manage this. It’s a critical part of the business. There’s a lot of responsibility to manage a 24/7 Production environment.Author: Collabnet Versionone
https://www.leadingagile.com/2009/02/handling-support-on-agile-teams/
Feb 11, 2009 · Because no one wants to do support full time, you would rotate people in and out of the support team and back onto the new development team. I’m interested in your thoughts. Please weigh in with how you’ve handled this issue on your teams and …
https://www.quora.com/What-kind-of-responsibility-do-in-Production-Support-projects-and-please-eleborate-L1-L2-L3-support-responsibilities
Nov 24, 2017 · Production support is stream that is supporting the IT systems/applications/ software's which are currently being used by the end users. This job has a main objective of ensuring the application or software is up and running as expected.
https://en.wikipedia.org/wiki/Production_Support
A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or escalating it to the other IT teams.
https://www.scrum.org/forum/scrum-forum/6660/how-defects-should-be-handled-scrum
Nov 04, 2019 · Any production Defect should therefore be part of Product Backlog and handled in the usual refinement meetings for prioritizing, estimating and adding details (adding details usually is not the case for a well documented defect !).
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