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https://www.gartner.com/en/information-technology/glossary/hardware-maintenance-and-support-services
Hardware support also includes telephone technical troubleshooting and assistance for setup and all fee-based hardware warranty upgrades. Exclusive of parts bundled into maintenance contracts, sales of all parts used to repair high-tech equipment in carry-in, mail-in or per-incident on-site delivery models, or purchased by the internal staff to ...
https://www.techrepublic.com/article/how-to-assess-the-cost-of-supporting-older-hardware/
How to assess the cost of supporting older hardware. ... The IT department's staff members noticed that their hardware support costs increased steadily after the hardware was deployed for two ...Author: Shannon Kalvar
https://networkalliance.com/understanding-technology-costs/
Hardware & software: Direct: Includes initial hardware and software purchases or lease costs, along with software licensing, subscriptions, maintenance contracts, extended warranties, set-up fees, supplies, materials and spare parts. Pull invoices, purchase orders and records related to hardware and software expenses over a three year period.
https://www.quora.com/What-are-typical-maintenance-fees-as-a-percentage-of-up-front-license-costs-for-enterprise-software
An annual charge of 20% of the license fee list price is a good staring place. Depending on your business model, you may need to discount the license cost deeply, but can still get the list price for maintenance. Maintenance revenue can be a signi...
https://searchwindowsserver.techtarget.com/answer/What-are-the-Azure-Stack-HCI-hardware-and-support-costs
Nov 05, 2019 · When selecting an Azure Stack HCI product, organizations will have to determine their hardware needs to choose the right type of processor, memory, storage and networking. HCI hardware purchases will typically include annual hardware maintenance and support costs, which is often a percentage of the hardware's purchase price.
https://www.allbusiness.com/support-and-upgrades-determining-the-real-cost-of-software-1135-1.html
Vendor technical support is a major source of trouble for small offices. The 90 days of free support included with a standard software license may cover short-term installation and hardware compatibility problems, but you’ll still need long-term technical support.
https://www.statista.com/statistics/430781/annual-support-costs-of-servers/
Jul 22, 2019 · Annual changes to server support and administration costs and performance, as of 2015 Server support/administration costs (in U.S. dollars) Server performance (relative to year 1) (%)
http://www.oracle.com/us/corporate/pricing/nystate-ogs-pricelist-080912-1732731.pdf
Oracle Hardware and Systems Technical Support Price List The following notes apply to all Oracle first year and renewal year Technical Support services listed on Schedule 1 and described in Appendix E, Submission #7. Notes: 1. No fee for Technical Support services can be imposed upon the Authorized User that is not expressly
https://www.gartner.com/en/information-technology/glossary/hardware-and-software-maintenance-services
Hardware support also includes online and telephone technical troubleshooting and assistance for setup, and all fee-based hardware warranty upgrades. Sales of all parts are also included, exclusive of parts bundled with maintenance contracts. This segment includes only external customer spending on …
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