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https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
Staffing Ratios for Support: Not the Best Way! by Roy Atkinson November 22, 2016 ... His background is in both service desk and desktop support as well as small-business consulting. Roy is highly rated on social media, especially on the topics of IT service management and customer service. He is a cohost of the very popular #custserv (customer ...
https://itbenchmark.wordpress.com/2009/07/30/help-desk-staffing-ratios-by-size-and-industry/
Jul 30, 2009 · At the 25th percentile, the ratio is 0.4% and at the 75th percentile, the ratio is 2.8%. As the help desk is usually an overhead function, these moderate ratios show that most organizations are applying their budgets prudently. A median ratio of 1.3% provides an acceptable level of support …
https://www.roberthalf.com/blog/management-tips/how-many-help-desk-tier-1-personnel-do-you-need
The diversity and complexity of your IT footprint, as well as the number of employees, will affect how many help desk tier 1 support staff you should hire. If you're rolling out new computers and a slew of enterprise applications using multiple networks and operating systems, help desk tickets will be much more varied than a company using ...
https://www.beyondtrust.com/assets/documents/HDI_2013_Research_Corner_Staffing_Desktop_Support.pdf
analysts and part as desktop support technicians, the ratio is similar, at 536 to one. However, in organizations that have adopted a blended model, where desktop support is a function of the service desk and analysts can take on either role, the support ratio is drastically different, at 370 to one.
https://www.gartner.com/en/documents/3832268/how-to-determine-your-it-service-desk-staffing-ratio
Nov 22, 2017 · Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations.
https://community.spiceworks.com/topic/936427-it-support-to-end-user-ratio
May 07, 2015 · Given your current number of users, current number of IT staff, and some data about the turn-around time for tickets and time that your help desk staff spent closing tickets, you should be able to come up with a pretty good ratio. I've found my org's ratio C_J; it's other org's ratios I wanted to establish, hence the question really.
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