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https://www.roberthalf.com/blog/management-tips/how-many-help-desk-tier-1-personnel-do-you-need
How Many Help Desk Tier 1 Personnel Do You Need? ... What is the relationship between help desk tier 1 support and other IT professionals? At most companies, help desk tier 1 support is part of a larger ecosystem of technical assistance. The other members of the team will also influence how many staff members you need.
https://orangematter.solarwinds.com/2018/05/30/whats-the-average-service-desk-to-employee-ratio/
There are, of course, outliers in this data. Technology companies or organizations with younger workers can have lower ratios of end users to IT help desk workers, and educational institutions tend to have much higher end user to help desk worker ratios (understandable, given the number of students included in that user-count).
https://community.spiceworks.com/topic/936427-it-support-to-end-user-ratio
May 07, 2015 · Given your current number of users, current number of IT staff, and some data about the turn-around time for tickets and time that your help desk staff spent closing tickets, you should be able to come up with a pretty good ratio. I've found my org's ratio C_J; it's other org's ratios I wanted to establish, hence the question really.
https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
Staffing Ratios for Support: Not the Best Way! by Roy Atkinson November 22, 2016 ... His background is in both service desk and desktop support as well as small-business consulting. Roy is highly rated on social media, especially on the topics of IT service management and customer service. He is a cohost of the very popular #custserv (customer ...
https://itbenchmark.wordpress.com/2009/07/30/help-desk-staffing-ratios-by-size-and-industry/
Jul 30, 2009 · Help Desk Staffing Ratios by Size and Industry. ... 13 help desk support personnel are supporting 1,000 company employees, or one help desk headcount for every 76.9 company employees). At the 25th percentile, the ratio is 0.4% and at the 75th percentile, the ratio is 2.8%. As the help desk is usually an overhead function, these moderate ratios ...
https://www.computereconomics.com/page.cfm?name=it-staffing-ratios
IT Staffing Ratios--Benchmarking Metrics for 16 IT Job Functions benchmarks, ... Help Desk (Mar. 2018) Desktop Support (Jan. 2019) Network Support (Mar. 2019) Server Support (Feb. 2019) ... 1.Help Desk Staffing Ratios. Trend in Help Desk Staff as Percentage of IT Staff.
https://www.techrepublic.com/forums/discussions/help-desk-service-guide-staff-ratio/
Help Desk Service guide: staff ratio? ... There is a guide published by TechRepublic in 2005 that is called "Improving Help Desk Service Levels". ... But when you say ratio for effective support i ...
https://www.beyondtrust.com/assets/documents/HDI_2013_Research_Corner_Staffing_Desktop_Support.pdf
Merging the service desk and desktop support has a significant effect on staffing, but that effect is somewhat surprising. In the traditional support structure, where desktop support is distinctly different from the service desk, the support ratio tells us that one technician can support 583 devices.
https://www.techrepublic.com/article/what-is-a-reasonable-end-user-tech-support-ratio/
Michele Triponey is vice president of Help Desk, Desktop & Server Support ... Complex technical environments may require lower tech/user ratios, but you need to take the whole support system into ...Author: Singer Singleton
https://www.gartner.com/en/documents/3832268/how-to-determine-your-it-service-desk-staffing-ratio
Nov 22, 2017 · Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations.
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