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https://www.upwork.com/hiring/customer-support/8-tips-for-help-desk-and-tech-support-success/
Mar 13, 2017 · Successful help desk and tech support is all about tackling challenges as they come and finding ways to make life easier for customers while solving their high-tech troubles in a hurry.
https://www.manageengine.com/products/service-desk/help-desk-software/help-desk-tips-tricks.html
20 ServiceDesk Plus Hacks for Better IT Help Desk Management This eBook is a compilation of some of the proven ServiceDesk Plus tips and tricks that can make your help desk life better, increase productivity, and in fact change the way your IT help desk currently works.
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