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https://resource.optimalnetworks.com/blog/2015/01/12/cost-remote-it-support-help-desk
Jan 12, 2015 · For helpdesk, you’ll find packages ranging on average from $60 to $85 per workstation per month, with the higher-cost options generally including 24/7 user support. In a lot of cases, smaller providers will fall on the lower end of the pricing scale in order to stay competitive.
https://www.manageengine.com/products/service-desk/pricing.html
ServiceDesk Plus has a transparent pricing and is available in three flexible plans : Standard, professional & enterprise editions to supercharge your help desk support. Service desk license cost starts at $0 and you can buy a monthly, quarterly or annual plan based on your budget. Try it for free.
https://financesonline.com/how-much-does-help-desk-software-cost-comparison-of-pricing-plans/
Examples of Help Desk Platforms With Per-User Pricing Plans: LiveAgent. LiveAgent is an award-winning help desk support platform known for its powerful and intuitive features. From live chat and email support to social media integration and ticket management, this software promotes better client engagement for businesses of all sizes.Author: Nestor Gilbert
https://www.thinkhdi.com/library/supportworld/2017/metric-of-month-service-desk-cost-per-ticket.aspx
This month, we tackle service desk cost per ticket. Cost per unit is a common metric throughout our economy. Many of you know the cost of a gallon of gas, or the cost for a cup of coffee, or the cost of a movie ticket. Yet surprisingly, many service and support managers do not know their own cost per ticket.
http://www.oracle.com/us/products/applications/user-productivity-kit/upk-help-desk-km-1713979.pdf
deploy a solution that will transfer knowledge to users, reduce help desk call volumes, and increase employee productivity. Oracle User Productivity Kit is the solution organizations can benefit from to educate employees and improve their operating costs and margins. Automate Help Desk and Reduce Overall Support Costs
https://openviewpartners.com/blog/calculating-cogs-for-a-software-company-support-costs/
Sep 22, 2010 · Calculating COGS for a Software Company: Support Costs. ... web-based support/help desk software, etc.). For the software that a company subscribes to, the periodic expense is simple to calculate (for example, if the company pays $1,000 per month for online help desk software, its annual cost will be $12,000). On the other hand, if the company ...
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