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https://www.theshelbygroup.com/post-implementation-support-part-1-go-live-coming/
Jan 12, 2017 · Post Implementation Support is a lot broader than organizations generally realize and contain gaps that most are unaware of. Beginning with a successful implementation to ensure that the support needs are limited to exception use cases, Post Implementation Support can be broken down into 3 phases: 1. Pre-Go Live, or “Preparation” 2.
https://success.coupa.com/Implement/Overview/04_Deploy/4.4_Establish_Hypercare_Plan
Hypercare period allows for a smooth period of transition from implementation resources leading the project to support resources who will be supporting and assuring customer success going forward. Implementation resources work closely with customer to track and …
http://blog.upgrade.umn.edu/2014/01/what-is-hypercare-and-why-should-you.html
Jan 22, 2014 · What is hypercare and why should you care? ESUP is starting to plan for end-user support post-go live. The stabilization period after a system launch is often referred to as ‘hypercare’. It focuses on customer support, data integrity, and system stability. The ESUP hypercare effort will leverage the knowledge and experience of each ESUP ...
https://www.onesourcevirtual.com/resources/blogs/hr-outsourcing/hypercare-support-the-secret-to-a-smooth-landing.html
Hypercare is a form of post-deployment support lasting for a predetermined period of time, and it’s the second topic in our eight-part AMS blog series that started with release management. Hypercare Is Customer-centered Support During A Critical Period In The Project Lifecycle
https://www.hypercare.com/
"Hypercare has facilitated the communication between the team members and therefore helped a lot with the flow of our fast pace heath care system. I am able to communicate patient's clinical findings, treatment plans and barriers to discharge at once to the whole team, avoiding duplicate information and small conversations. Very easy to use!"
https://www.theshelbygroup.com/post-implementation-support-part-2-silence-bliss/
This blog, part two of a three-part series on Post Implementation Support, will focus on the Hypercare period of Post Implementation Support and how to manage certain risks – namely, expecting the unexpected.. To provide a common definition, Hypercare is the period of time immediately following a system Go Live where an elevated level of support is available to ensure the seamless adoption ...
https://www.snp-poland.com/en/better-business/case-studies/hypercare-support-after-sap-upgrade/
Hypercare Support – even better care. To meet the customer’s needs, SNP offered Hypercare Support, a service consisting in providing 24/7 support for the BASIS and ABAP modules by the SNP Outsourcing Center in case of business interruptions after the completion of the project. The key aspect of this service is the provision of care by ...
https://www.gartner.com/en/documents/3178218/how-to-plan-your-erp-project-s-go-live-hypercare-and-sta
Dec 15, 2015 · Well-run ERP projects have a carefully selected implementation approach and "go live" date to minimize business disruption. ERP leaders should adopt three best practices to plan a managed business ramp-down and ramp-up, a "hypercare" phase, and finally a period of stabilization.
https://www.brocentasia.com/hypercare-it-support.html
A simple, cost-effective IT Managed Support service model, Complete HyperCare Support is made to keep your business’ IT up and running. With HyperCARE service model, Brocent works as your virtual IT department to provide access to a team of professionals for IT support and proactive IT management – all at a low monthly rate.
https://midaspress.blogs.govdelivery.com/2013/02/26/hyper-care-for-go-live/
Hyper Care is the stabilization period after Go-live which focuses on customer support, data integrity, and system availability. The Hyper Care team is a group of MIDAS individuals located in Washington, D.C. who will provide technical support to national, state, and county office employees.
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