Ibm Severity Levels Support

Find all needed information about Ibm Severity Levels Support. Below you can see links where you can find everything you want to know about Ibm Severity Levels Support.


IBM Technical Support

    https://www.ibm.com/software/passportadvantage/remote_technical_support.html
    IBM Support Assistant to speed troubleshooting Access the entitled Service Requests tool – for rapid response to severity 1 issues day or night Security bulletins and support updates based on your support preferences Accessing the SR tool The Service Request tool or SR is a worldwide, Web-based problem submission and tracking tool. It offers 24x7 assistance for critical (Severity 1) problems and outages …

www.ibm.com

    https://www.ibm.com/support/customercare/sas/f/handbook/getsupport.html
    We would like to show you a description here but the site won’t allow us.Learn more

Severity levels for IBM X-Force security signatures

    https://www.ibm.com/support/pages/severity-levels-ibm-x-force-security-signatures
    The Determine the X-Force risk level of an attack page on the IBM Knowledge Center provides further information on the types of attacks that each level covers. All signatures have a severity that is pre-defined. It is also possible for users to manually modify the severity of a signature when you are editing the policies for a sensor.

Thoughts from Support - IBM

    https://www.ibm.com/developerworks/community/blogs/IMSupport/entry/100_technical_tips_12_how_to_determine_the_severity_of_a_pmr_problem_management_record3?lang=en
    Severity levels are determined based on the business impact of the issue. If a customer designates a problem as a Severity 1 with critical business impact or System down situation, IBM will work on it 7 days a week, 24 hours a day, providing the customer is also available to work during those hours.

IBM Severity levels for IBM X-Force security signatures

    http://www-01.ibm.com/support/docview.wss?uid=swg21986647
    The Determine the X-Force risk level of an attack page on the IBM Knowledge Center provides further information on the types of attacks that each level covers. All signatures have a severity that is pre-defined. It is also possible for users to manually modify the severity of a signature when you are editing the policies for a sensor.

Contacting IBM Software Support - IBM - United States

    https://www.ibm.com/support/knowledgecenter/en/SSFKSJ_8.0.0/com.ibm.mq.tro.doc/q040460_.htm
    When deciding the severity of the problem, take care not to understate it, or to overstate it. The support center procedures depend on the severity level so that the most appropriate use can be made of the center's skills and resources. A severity level 1 problem is normally dealt with immediately.

Opening a support ticket with IBM Support

    https://www.ibm.com/support/knowledgecenter/en/SS9PHW/com.ibm.digitalcommerce.troubleshooting.doc/tasks/ttb_support_contact.htm
    Severity Severity definition Response time objectives Response time coverage IBM Support response actions; 1: Critical business impact or service down. Business critical functions are inoperable, or a critical interface failed. Usually a severity 1 problem applies to a production environment. The condition requires an immediate solution.

IBM Is there an SLA (Service Level Agreement) regarding ...

    http://www-01.ibm.com/support/docview.wss?uid=swg21008108
    It is very important that the appropriate severity is set for each PMR and that it can be adjusted, as needed. However, it is equally important that you communicate to the IBM Support representative the impact of a problem. A PMR might not be a severity 1, but it might be causing a significant impact to your organization.

So you want to escalate a PMR and don't know how to ... - IBM

    https://www.ibm.com/developerworks/community/blogs/a9ba1efe-b731-4317-9724-a181d6155e3a/entry/so_you_want_to_escalate_a_pmr_and_don_t_know_how_to
    After that, the Severity Levels are determined during a mutual discussion by you and the support engineer, based on the business impact of the issue. If you designated a problem as a Severity 1, IBM will work on it 7 days a week, 24 hours a day, providing you are also available to work along the problem with our Engineers.

IBM Cloud support IBM

    https://www.ibm.com/cloud/support
    Prioritized ticket handling and a support experience aligned with your business needs. Includes. 24x7 access to the IBM Cloud technical support team with tickets, phone and chat; Ticket severity assignment Price. Starting at USD 200 per month



Need to find Ibm Severity Levels Support information?

To find needed information please read the text beloow. If you need to know more you can click on the links to visit sites with more detailed data.

Related Support Info