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Infusionsoft is now Keap. Why? Because it takes perseverance to grow a successful small business, and we’re here to help. Our mission remains the same: To simplify growth for millions of small businesses worldwide. As Keap, we now offer a family of products designed …
https://help.infusionsoft.com/help/grant-access-to-keap-support
In order for a Keap employee to access your account for assistance, you will need to grant access from within your application. Hover over the Help icon at the top of your application; Click on Support Access.; Click on the green Grant access button. Access is now granted for Keap employees to log into your app for 72 hours.
Get free 24/7 chat and expert, US-based phone support. ... Our top-tier product, Infusionsoft, is for small businesses with more advanced sales and marketing automation needs. So whether you want to start simple or you’re ready for our most advanced edition, we offer a Keap product that will help you get organized, deliver great service, and ...
https://www.fusedesk.com/14620/live-chat-availability-hours/
FuseDesk’s native Live Chat for Keap and Infusionsoft allows you to easily set live chat availability for when you want Live Chat to be online on your site. To set what hours you’d like Live Chat to be available on your site, head into your Chat Settings and create or edit a chat widget.
https://www.capterra.com/p/76390/Infusionsoft/
Also, we used ScheduleOnce to connect to schedule leads who interacted with our site by filling out a form. Sometimes ScheduleOnce would update their system and cause problems with InfusionSoft and vice versa. Support from IS was quick to address and fix this when it was on their end though.
https://help.infusionsoft.com/help/hipaa
Vendors that Infusionsoft contracts to provide overflow and after-hours support are not yet HIPAA compliant and cannot be granted access to an Infusionsoft account that contains PHI. This means that your account will be fully supported only by in-house Infusionsoft Support during regular business hours. USA Toll Free +1 866 800 0004 Ext. 2
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