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https://discussions.apple.com/thread/768670
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https://support.apple.com/en-us/HT201210
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https://support.apple.com/en-us/HT204770
Oct 07, 2019 · If you still see the error, contact Apple Support. Check for outdated or modified software If you see error 1015 or a message that "the required resource can't be found," your device might have unauthorized software modifications (jailbreaking). Or you might be trying to install an earlier version of iOS (downgrading).
https://www.ifixit.com/Answers/View/71252/screen+only+shows+www.apple.com-support-iPod
Nov 26, 2011 · Anyhow, MOST of the time, the "www.apple.com/support/iPod" error message will come up when the iPod has trouble with the hard drive. You can try and place your iPod in either diagnostic mode and run the test to see what it shows. You can also try to place it in disk mode and see if you can reformat or even access the drive.
https://support.apple.com/contact
Contact Apple support by phone or chat, set up a repair, or make a Genius Bar appointment for iPhone, iPad, Mac and more. ... Use the Apple Support app to find answers about your products, talk to an expert, or make a repair reservation. ... Service and Support coverage. Lost or stolen iPhone, iPad, or iPod touch. Lost or stolen Mac.
https://support.apple.com/ipod
Learn how to set up and use your iPod. Find all the topics, resources, and contact options you need for your iPod.
https://support.apple.com/en-us/HT203122
Dec 06, 2019 · Press and hold the Side button until you see the Apple logo. iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the Side (or Top) button and the Volume Down button until you see the Apple logo. ... (including iTunes if you have MacOS Mojave or earlier). ... but still see the Restore screen, contact Apple Support. If ...
https://www.apple.com/contact/
Contact Apple Support. Need service or support? Start your request online and we’ll find you a solution.. More Ways to Get Help: U.S. iPod, Mac and iPad technical support: (800) APL–CARE (800–275–2273) U.S. iPhone technical support: (800) MY–IPHONE (800–694–7466); See all worldwide support telephone numbers
https://www.ifixit.com/Answers/View/5819/Why+is+my+iPod+classic+directing+me+to+Apple%27s+support+page
Red X and the support website indicate that the unit has a bad hard drive. In order to tell if your hard drive is bad you can go to diagnostic mode. To do that press and hold the center button and the menu button for about 5 the ipod will reboot and then press the back and center button to enter diagnostic mode. Press menu and find SMRT DAT .
https://sites.google.com/site/appleclubfhs/support/advice-and-articles/force-ipod-to-restore
This method should only be used as a last resort, and is not an official troubleshooting step (it's an advanced step). You should first try resetting your iPod per Apple's instructions, and if that does not solve the issue, doing a regular restore in iTunes.You will have to reload data onto your iPod after the procedure in this article
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