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https://www.touchsupport.com/outsourcing-technical-support-process-good-bad/
Outsourcing your technical support reduces the people cost your business faces, while also providing the peace of mind that knowledgeable, highly-trained associates will be assist your clientele when issues arise. Next we come to flexibility.
https://www.journalofaccountancy.com/issues/1998/jun/antonuci.html
Outsourcing lets the company target broader business issues while leaving operational details to an outside expert. For many companies, the single most compelling reason for outsourcing is to relieve management of the how issues that siphon off huge amounts of managements resources and attention.
https://www.userlike.com/en/blog/the-7-pros-and-cons-of-outsourcing-your-customer-support
Dec 12, 2014 · Outsourcing Downsides Brand Image Disruption. For many companies customer service is an important part of their branding strategy. The way they interact with customers, the attention given to issues and the close relationship are a part of that. By outsourcing your support service some of these elements might be lost, or at least affected.
https://www.forbes.com/sites/theyec/2018/01/31/four-outsourcing-challenges-and-how-to-solve-them/
Jan 31, 2018 · Eli Willner, President of Trebuchet Outsourcing Services, told me that one barrier to an effective outsourcing experience is the very real difference between a typical employee in the U.S. and ...
https://smartasset.com/career/the-pros-and-cons-of-outsourcing
May 18, 2018 · The Pros and Cons of Outsourcing. Amelia Josephson May 18, 2018. Share. Outsourcing is a hot-button issue in U.S. politics. Politicians and economists want American businesses to increase their profits but some oppose outsourcing as a means to this end. Does outsourcing always have to involve a foreign country?Author: Amelia Josephson
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