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https://searchitoperations.techtarget.com/tip/ITs-application-support-model-depends-on-everyone-outside-IT
Application owners have a role to play. Every key business application requires at least one advocate, but the application support model changes from one to another. Some specialty applications need dedicated owners who understand the product well and who know who to contact internally or externally for help.
https://www.infosys.com/digital/insights/Documents/application-maintenance-support.pdf
Dedicated support model In this model, Infosys deploys a dedicated team to provide support. It remains same for the contract period and can cover L2 / L3 / L4 support requirements. The team can be based at the onsite location and/or offshore, as per the need. The …
https://www2.deloitte.com/content/dam/Deloitte/global/Documents/Technology/dttl_technology_applicationsupport.pdf
Application Support Creating sustained value Value can only be gained from an enterprise resource planning system if an application management strategy is in place, supported by tried and tested methodologies and tools. Deloitte has identified five key dimensions to develop a world-class application support framework. These dimensions are:
https://www.thinkhdi.com/library/supportworld/2017/evaluating-technical-support-models-tiered-support-vs-swarming-part-1.aspx
Yet the tiered support model provides no guidance for technical and application specialist groups participate in front line support; instead, the model calls for an escalation and filtering of issues to tier 2 and 3. Tiered support results in queues, work in progress, and backlog.
https://files.nc.gov/ncdit/documents/files/Application%20Support%20Model.pdf
Category 1 Applications (Standard Software on all Desktops) ... Vendor management X Security compliance X Configuration X Technical support X Functional support Limited* Patch management X Release management X Application maintenance X Application development X ...
https://medium.com/@Orchestrate/application-maintenance-and-support-best-practices-bef7bad780cc
Nov 30, 2015 · Application Maintenance and Support — Best Practices. ... This naturally puts tremendous amounts of pressure on the process of software maintenance and support infrastructure and …Author: Orchestrate Technologies, LLC
https://www.cioinsight.com/it-management/expert-voices/how-to-improve-application-support-and-maintenance.html
By Jack Rosenberger. Nearly four of every 10 dollars in a large organization's IT budget goes to application support and maintenance (ASM), according to a new survey of 300 U.K. and U.S. CIOs conducted by HCL Technologies. If that budgetary stat isn't disturbing enough, consider this one: 83 percent of the aforementioned CIOs expect the cost of app support and maintenance to increase this …
http://regents.ohio.gov/obrpmcop/forms/templates/temp_systemapplicationsupport.doc
The purpose of the System/Application Support checklist is to ensure that all necessary system/application support processes, procedures, and materials are defined and documented. The Project Manager, Development Lead and Development Team, working with the Support Services representative, should use the System/Application Support checklist in planning for transition and …
https://www.ogf.org/documents/Drafts/old/GridUserServicesBestPractices-02221.doc
As a basis for outlining the best practices, a model of support is given. The elements of this support model are based on the current practices and expected needs for Grid environments. This is a straightforward mapping of a general support model of a modern high-performance computing center to a grid environment. Elements of a Support Model
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