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https://www.techopedia.com/definition/25809/support-level
Support level is the extent of technical assistance provided for an IT software product to its customers. Support is normally divided into up to four levels: level/tier 1, level/tier 2, level/tier 3 and level/tier 4. The support level is based on the complexity of support provided. Support level is also known as level of support or technical ...
https://joehertvik.com/help-desk-definitions-level-1-level-2-level-3-support/
In one of my roles, I run a Help Desk for two companies outside of Chicago. One of the confusing things about Help Desk management and talking to people about an IT Operations Help Desk, is that people don’t understand what Level 1, Level 2, and Level 3 Help Desk support is (as well as Level 0 support and Level 4 support, which not everyone talks about).
https://specialties.bayt.com/en/specialties/q/279136/what-is-the-level-1-2-and-3-support/
as per my practical experience level 1 support means the users getting support directly from the people they call for assistance in an mnc work culture there will be a toll free number for the. ... What is the Level 1, 2, and 3 support? Service Desk Computer Science Help Desk Management Desktop Support IT Technical Support.
https://www.franco-jobs.com/index.php?mod=details&lang=fr&id=1279
Descriptif du poste :Intervention téléphonique dans le cadre du support des clients, supervision et monitoring. Prestation d’installation et de déploiement de solutions complexes. Support de niveau 1 intervenant sur site. ...
https://ma.linkedin.com/in/mustapha-rouani-%E2%9C%94%EF%B8%8F-2a149a172
MUSTAPHA ROUANI ️ Support IT Niveau 1/2 chez inwi Casablanca Prefecture, Morocco أكثر من 500 زميلTitle: Support IT Niveau 1/2 chez inwi
https://openclassrooms.com/forum/sujet/support-niveau-1-2-3-et-itil
Support Niveau 1.2.3 et itil Liste des forums; Rechercher dans le forum. Partage. Support Niveau 1.2.3 et itil. Va4l 10 avril 2017 à 10:10:04. bonjour , Je suis à la recherche d'un nouveau travail , dans la maintenance informatique . Je vois souvent qu'il faut un niveau 1 ou 2 , voir même connaître ITIL . ...
https://forum.hardware.fr/hfr/systemereseauxpro/Management-SI/support-informatique-niveaux-sujet_18452_1.htm
Dans le support informatique, on parle de niveau 1, niveau 2, niveau 3 ? A quoi correspond ces niveaux ? Par exemple : Je sais installer un server 2003,2008,2012,2016 et puis créer un domaine et domaine enfant, créer des gpo, mettre en place un système de déploiement (fog), je connais quelques commandes cisco je me situe dans quel niveau ?
https://en.wikipedia.org/wiki/Technical_support
Technical support (often shortened to tech support) refers to services that entities provide to users of technology products or services. In general, technical support provide help regarding specific problems with a product or service, rather than providing training, provision or customization of product, or other support services.
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