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https://community.spiceworks.com/topic/936427-it-support-to-end-user-ratio
May 07, 2015 · Larger organizations can usually stretch the support staff further than smaller organizations, and then there's always the law of diminishing returns to consider as well. Generally I think it's going to be about 1 support per 50 users in the SMB world all the way up to 250 or more users in large enterprises.
https://www.techrepublic.com/blog/decision-central/deciding-the-proper-user-it-support-ratio/
Deciding the proper user/IT support ratio. by John Sheesley in Decision Central , in CXO on October 1, 2008, 5:22 AM PST When figuring out staffing in your IT department, one of the hardest thing ...Author: John Sheesley
https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
The average handle time per contact is 23 minutes, by phone or email. Organization 2 has 3,500 employees in a straightforward environment, using commercial off-the-shelf (COTS) software. On average, each employee contacts support twice per year (.16 times per month) and average handle time is 7 minutes, by phone or email.
https://it.toolbox.com/blogs/joshua-feinberg/what-it-support-services-should-cost-on-a-per-employee-basis-112412
Earlier this year on Linked Answers, I saw an interesting question about the per employee costs of IT support services. The question, posed by Jason Mudd, APR, a public relations consultant, was, “ What does it cost on average, on a per employee basis, to provide IT services and support?” Mudd goes on to elaborate that he’s looking for this...
https://www.roberthalf.com/blog/management-tips/how-many-help-desk-tier-1-personnel-do-you-need
Users will expect the help to be there: Research by Robert Half Technology and HDI indicates that today's users demand IT support to be available anywhere and at any time. Here are some tips to help you determine your staffing requirements for help desk tier 1 support…
https://www.imagineiti.com/it-support/costs/
Larger IT Support Company (10+ techs): $100-$225 per hour and may offer a flat monthly fee for services (see below) In the past, some firms allowed their customers to purchase blocks of time. Basically, the customer would pre-pay for 30-40 hours of time at a slightly discounted rate.Location: 2051 Killebrew Drive, #510, Bloomington, 55425, MN
https://www.htl.london/it-support-costs
How much does a contract in IT support cost? Our simple pricing model means that the more you spend, the better the value. Even at our highest rate of £100 an hour** we are still amongst the cost-efficient IT companies providing IT support in London!. The monthly subscription charge is payable in advance and is tailored to represent best value for your particular business needs.4.9/5(18)
https://user.itsupport247.net/
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http://www.nssit.com/what-is-the-cost-of-it-support-for-small-business/
The total for one-time expenses will range from $3500 to $10,000, depending on the number of user desktops involved. Total cost of salary and benefits for your new IT specialist would be about $58,000 per year, though it could be more. Outsourcing your IT Support:
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