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https://www.techrepublic.com/blog/decision-central/deciding-the-proper-user-it-support-ratio/
Deciding the proper user/IT support ratio. by John Sheesley in Decision Central , in CXO on October 1, 2008, 5:22 AM PST When figuring out staffing in your IT department, one of the hardest thing ...Author: John Sheesley
https://community.spiceworks.com/topic/936427-it-support-to-end-user-ratio
May 07, 2015 · Larger organizations can usually stretch the support staff further than smaller organizations, and then there's always the law of diminishing returns to consider as well. Generally I think it's going to be about 1 support per 50 users in the SMB world all the way up to 250 or more users in large enterprises.
https://www.auvik.com/franklymsp/blog/tech-user-ratio/
Sep 12, 2017 · To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. Their numbers included both staff and students. If you take out those highest numbers, here’s how they average out: The median average was 123 users per tech. The mode average was 150 users per tech. And the mean average was about 161 users ...
https://orangematter.solarwinds.com/2018/05/30/whats-the-average-service-desk-to-employee-ratio/
One lucky support member works in a tech-savvy environment with a 30:1 user to service desk worker ratio, while another is outnumbered with an 800:1 ratio. An informal average from 17 reported user to service desk worker ratios on numerous IT discussion threads was 242 users to one service desk worker.
https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
On average, each employee contacts support twice per year (.16 times per month) and average handle time is 7 minutes, by phone or email. Each organization has the same number of employees. Do they need the same number of support staff? It’s pretty obvious that they don’t, so a ratio is useless in this case (and in many real-world cases).
https://www.industryweek.com/the-economy/public-policy/article/22007831/it-matters-it-support-staffend-user-ratio-short-of-ideal
IT Matters: IT Support Staff/End User Ratio "Short of Ideal" Difference between staffing in ideal and real worlds impacts organizational productivity. ... which maintains a database of subsidy deals. The cost per job is still high, she said. A deal for $50,000 a job is fair, Tarczynska said. The Taurus deal is more than $130,000 per job.
https://www.techrepublic.com/article/what-is-a-reasonable-end-user-tech-support-ratio/
Concerns of cost control combined with quality of service often make finding the optimum end-user to tech-support ratio difficult. There are a variety of factors that affect the number of support ...Author: Singer Singleton
https://www.thinkhdi.com/library/supportworld/2018/metric-of-month-tickets-per-user-per-month.aspx
Tickets per user per month is both a service desk and a desktop support metric. There are, however, important differences in the key drivers of these two metrics. In this month’s article I focus on desktop support tickets per user per month. As the name suggests, tickets per user per month is simply the total number of monthly tickets logged ...
https://www.zdnet.com/article/users-to-tech-support-ratio/
Users-to-tech support ratio. How many employees should one tech support staff person oversee?CNET's Justine Nguyen explains the golden ratio of users to tech support staff, and what factors ...
https://www.workforce.com/2003/02/06/ratio-of-it-staff-to-employees/
For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. However, companies with 500 or fewer employees typically have an IT staffing ratio of about 1:18, while companies with 10,000 or more employees have a ratio …
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