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https://www.techrepublic.com/blog/decision-central/deciding-the-proper-user-it-support-ratio/
When figuring out staffing in your IT department, one of the hardest thing to do is to figure out exactly how much support staff you need based on the number of users you have. Here's a video from ZDNet that recommends a 60:1 ratio and why. When figuring out staffing in your IT department,...Author: John Sheesley
https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
Each contact, on average, lasts 7 minutes, so the total amount of work for the analysts is 49,000 minutes (7 x 7000), or 816.7 hours. Given an 8 hour workday (yes, that includes all breaks and lunches—we’ll subtract them out later) for 5 days a week and …
https://www.workforce.com/news/ratio-of-it-staff-to-employees
For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. However, companies with 500 or fewer employees typically have an IT staffing ratio of about 1:18, while companies with 10,000 or more employees have a ratio of about 1:40.
https://www.computereconomics.com/page.cfm?name=IT_Staffing_Ratios
The IT staffing benchmarks provided for each job function are tailored specifically to provide insights not only on typical IT staffing benchmarks but in many cases productivity measures for IT staff performance. Over 100 specific IT support metrics are provided, as shown below. 1.Help Desk Staffing Ratios
https://www.industryweek.com/the-economy/public-policy/article/22007831/it-matters-it-support-staffend-user-ratio-short-of-ideal
Survey results also indicated that CIOs from the largest companies (greater than 1,000 employees) were closest to their ideal level of technical support, with a ratio of end-users to IT staff of 118…
https://www.interxect.com/how-large-an-it-staff-do-you-need/
So let me answer that question for you: There is no standard for IT staff to total employee ratio, nor should there be any. Industry Averages The Gartner 2013 Key IT Metrics Report shows that the Cross-Industry average of IT Full Time Employees as a percentage of Total Employees is 5%.
https://www.roberthalf.com/blog/management-tips/how-many-help-desk-tier-1-personnel-do-you-need
As your company grows, you need to maintain an appropriate level of help desk tier 1 staff to provide your employees with frontline support for basic computer and IT issues. Users will expect the help to be there: Research by Robert Half Technology and HDI indicates that today's users demand IT support to be available anywhere and at any time. Here are some tips to help you determine your staffing requirements …
https://community.spiceworks.com/topic/7870-it-staff-to-user-ratio
May 21, 2008 · Our ratio is 1.5:85 (1 full-time IT "do all" administrator plus a part-timer). While working in a K-12 school corporation, we were a staff of 2.5 to about 1100 employees/students (one admin, one help desk, one part-time student worker who handled "paper jam"-type events).
http://answers.google.com/answers/threadview/id/784840.html
Nov 22, 2006 · The typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. However, companies with 500 or fewer employees typically have an IT staffing ratio of about 1:18, while companies with 10,000 or more employees have a ratio of about 1:40.?
https://www.auvik.com/franklymsp/blog/tech-user-ratio/
Sep 12, 2017 · To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. Their numbers included both staff and students. If you take out those highest numbers, here’s how they average out: The median average was 123 users per tech. The mode average was 150 users per tech. And the mean average was about 161 users per tech.
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