It Support Ratios Desktop

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Staffing Ratios for Support: Not the Best Way!

    https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
    Staffing Ratios for Support: Not the Best Way! by Roy Atkinson November 22, 2016 ... In addition to being a member of the HDI International Certification Standards Committee and the HDI Desktop Support Advisory Board, Roy is a popular speaker at HDI conferences and is well known to HDI local chapter audiences. His background is in both service ...

Staffing Desktop Support - BeyondTrust

    https://www.beyondtrust.com/assets/documents/HDI_2013_Research_Corner_Staffing_Desktop_Support.pdf
    number of desktop support analysts increases at a reduced rate. The data show that for small organizations supporting fewer than 2,000 end users, desktop support will typically support 313 devices per technician. From 2,000 to 10,000 users, the support ratio grows to one desktop technician for every 571 devices. In large

What is a reasonable end user/tech support ratio ...

    https://www.techrepublic.com/article/what-is-a-reasonable-end-user-tech-support-ratio/
    Concerns of cost control combined with quality of service often make finding the optimum end-user to tech-support ratio difficult. There are a variety of factors that affect the number of support ...Author: Singer Singleton

Desktop Support Staffing Ratios: Executive Summary ...

    https://www.computereconomics.com/article.cfm?id=1261
    Desktop Support Staffing Ratios: Executive Summary Desktop computers, including laptops and workstations, have become essential items for most employees, who rely on these machines as their primary means of access to corporate systems. Although there is no question concerning the importance of desktop service and support, determining the number of desktop support technicians can be a …

Deciding the proper user/IT support ratio - TechRepublic

    https://www.techrepublic.com/blog/decision-central/deciding-the-proper-user-it-support-ratio/
    Deciding the proper user/IT support ratio. by John Sheesley in Decision Central , in CXO on October 1, 2008, 5:22 AM PST When figuring out staffing in your IT department, one of the hardest thing ...Author: John Sheesley

The Ideal Ratio of Techs to Users

    https://www.auvik.com/franklymsp/blog/tech-user-ratio/
    Sep 12, 2017 · The question usually comes from an overworked tech who’s drowning in tickets and trying to understand what’s considered a reasonable ratio. The answers can get interesting. On Spiceworks earlier this year, more than 85 people responded with details about the environments they support—and the range was notable.

Users-to-tech support ratio ZDNet

    https://www.zdnet.com/article/users-to-tech-support-ratio/
    Users-to-tech support ratio. How many employees should one tech support staff person oversee?CNET's Justine Nguyen explains the golden ratio of users to tech support …

IT Support to End-User ratio - Best Practices - Spiceworks

    https://community.spiceworks.com/topic/936427-it-support-to-end-user-ratio
    May 07, 2015 · Hi, I manage a Helpdesk in a commercial environment, fortunately we are in a growing market at the moment and the company is growing. I want to establish some idea of the ratio between end-users and IT support analysts in similar (commercial) environments.

Users-to-tech support ratio IT Benchmark Blog

    https://itbenchmark.wordpress.com/2008/12/03/users-to-tech-support-ratio/
    Dec 03, 2008 · My name is Justine Nguyen, Director of Desktop Support here at CNET Networks, and I’m here to talk to you today about users to tech support ratio. We’ve been experiencing explosive growth here at CNET Networks, hiring employees left and right.

Desktop Support Staffing on the Rise, for Now Computer ...

    https://www.computereconomics.com/article.cfm?id=2454
    Desktop Support Staffing on the Rise, for Now Although desktop support personnel as a percentage of the total IT staff hit a five-year peak this year, we expect the percentage to soon decline. As shown in Figure 1 from our full report, Desktop Support Staffing Ratios , the desktop support staff spiked to 9.4% at the median in 2017.



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