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https://www.techrepublic.com/blog/decision-central/deciding-the-proper-user-it-support-ratio/
Deciding the proper user/IT support ratio. by John Sheesley in Decision Central , in CXO on October 1, 2008, 5:22 AM PST When figuring out staffing in your IT department, one of the hardest thing ...Author: John Sheesley
https://orangematter.solarwinds.com/2018/05/30/whats-the-average-service-desk-to-employee-ratio/
One lucky support member works in a tech-savvy environment with a 30:1 user to service desk worker ratio, while another is outnumbered with an 800:1 ratio. An informal average from 17 reported user to service desk worker ratios on numerous IT discussion threads was …
https://www.computereconomics.com/page.cfm?name=IT_Staffing_Ratios
The IT staffing benchmarks provided for each job function are tailored specifically to provide insights not only on typical IT staffing benchmarks but in many cases productivity measures for IT staff performance. Over 100 specific IT support metrics are provided, as shown below. 1.Help Desk Staffing Ratios
https://community.spiceworks.com/topic/936427-it-support-to-end-user-ratio
May 07, 2015 · Hi, I manage a Helpdesk in a commercial environment, fortunately we are in a growing market at the moment and the company is growing. I want to establish some idea of the ratio between end-users and IT support analysts in similar (commercial) environments.
https://www.beyondtrust.com/assets/documents/HDI_2013_Research_Corner_Staffing_Desktop_Support.pdf
analysts and part as desktop support technicians, the ratio is similar, at 536 to one. However, in organizations that have adopted a blended model, where desktop support is a function of the service desk and analysts can take on either role, the support ratio is drastically different, at 370 to one.
https://www.auvik.com/franklymsp/blog/tech-user-ratio/
Sep 12, 2017 · The question usually comes from an overworked tech who’s drowning in tickets and trying to understand what’s considered a reasonable ratio. The answers can get interesting. On Spiceworks earlier this year, more than 85 people responded with details about the environments they support—and the range was notable.
https://www.zdnet.com/article/users-to-tech-support-ratio/
Users-to-tech support ratio. How many employees should one tech support staff person oversee?CNET's Justine Nguyen explains the golden ratio of users to tech support …
https://www.interxect.com/how-large-an-it-staff-do-you-need/
I came across a question in the Spiceworks forum asking what should be the ratio of IT staff to total employees.This question reminded me of a conversation I once had with one of my clients. There is a director who works in the same organisation with my client who often expresses his disagreement with the size of the IT department there.
https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
On average, each employee contacts support twice per year (.16 times per month) and average handle time is 7 minutes, by phone or email. Each organization has the same number of employees. Do they need the same number of support staff? It’s pretty obvious that they don’t, so a ratio is useless in this case (and in many real-world cases).
https://www.workforce.com/2003/02/06/ratio-of-it-staff-to-employees/
Feb 06, 2003 · For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. However, companies with 500 or fewer employees typically have an IT staffing ratio of about 1:18, while companies with 10,000 or more employees have a ratio of about 1:40.
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