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https://www.sherpadesk.com/blog/improve-your-it-helpdesk-with-sops
Using a standard operating procedures (SOPs) document helps everyone understand what tasks need to be done and how and when to do them. This means that when the usual person is unavailable or leaves, anyone else on your team can pick up these tasks with minimal effort.
https://community.spiceworks.com/topic/267176-sops-documentation-for-it-department-anyone-willing-to-share
Aug 20, 2014 · I've been the sole IT guy here for 3.5 years. Just promoted to IT Manager. Management is now asking for Standard Operating Procedures (SOP) for all IT processes. Management is also asking for "documentation", ie. network diagrams, IP addressing, etc.Does anyone here have anything to share so I don't have to recreate the wheel?
http://processfolks.com/industry/info-tech/14-it-sops-it-department
IT SOPs - IT Department Details ... For Sample SOP Resources please click here < Prev; About Fhyzics. Fhyzics - a global leader in business analysis - offers business consulting, business analysis, business analytics, process improvement, product development and supply chain services to organisations in India and abroad. Support and Help ...
https://www.thinkhdi.com/library/supportworld/2016/benefits-standard-operating-procedures-tech-support.aspx
A solid SOP will clarify at what time a procedure is done and who is responsible. The SOP manual helps with the completion of routine tasks and is designed to increase performance, maximize efficiency, and safeguard the quality of support. One of the most critical elements in support is the management of an SOP …
https://www.troubleshootingkomputer.com/2014/04/standar-operasi-prosedur-sop-it-support.html
SOP IT Support - Dalam perusahaan pasti memiliki SOP, saya sebagai staf IT juga memiliki standar operasi prosedur yang akan saya bahas.Beberapa Karyawan IT masih kurang mengerti SOP yang harus mereka lakukan itu wajar karena masih belum adanya Manajemen dalam perusahaan yang menganggap divisi / departemen IT sebagai sesuatu yang penting.
http://home.weston.com/training/WestonHelpdeskSOP.pdf
Weston Helpdesk & User Support SOP 3 Introduction Overview This SOP is designed to provide a guideline for training and execution of all Helpdesk functions at The Weston Group. The Helpdesk process is intended to be a conduit for responding to a wide variety of customer needs.
http://epidemiology.web.unc.edu/files/2013/04/sop_epid_it_support_help_request_052209.pdf
geographic area and/or with the appropriate skill required. The IT Support supervisor receives automatic escalation notifications via email if the ticket is not acknowledged in a timely manner, and is responsible for reassigning the task accordingly. • It is the intention of the Epid IT Support …
http://processfolks.com/industry/info-tech
SOP-SD-10: Daily Monitoring of Client Machines SOP-SD-11: Patch Management Philosophy and Procedures SOP-SD-12 : Setting Up Alerts in Your PSA and RMM SOP-SD-13 : New PC Checklists SOP-SD-14: Server Down Procedures SOP-SD-15: Third Party Tech Support - Documenting Calls SOP-SD-16 : Third Party Tech Support - Rules of Engagement
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