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https://www.techrepublic.com/blog/decision-central/deciding-the-proper-user-it-support-ratio/
When figuring out staffing in your IT department, one of the hardest thing to do is to figure out exactly how much support staff you need based on the number of users you have. Here's a video from ZDNet that recommends a 60:1 ratio and why. When figuring out staffing in your IT department,...Author: John Sheesley
https://www.roberthalf.com/blog/management-tips/how-many-help-desk-tier-1-personnel-do-you-need
As your company grows, you need to maintain an appropriate level of help desk tier 1 staff to provide your employees with frontline support for basic computer and IT issues. Users will expect the help to be there: Research by Robert Half Technology and HDI indicates that today's users demand IT support to be available anywhere and at any time. Here are some tips to help you determine your staffing …
https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
The average handle time per contact is 23 minutes, by phone or email. Organization 2 has 3,500 employees in a straightforward environment, using commercial off-the-shelf (COTS) software. On average, each employee contacts support twice per year (.16 times per month) and average handle time is 7 minutes, by phone or email.
https://community.spiceworks.com/topic/319705-how-many-it-staff-per-users
Apr 01, 2013 · Here we are 3 staff for 150 users. However I worked at a place at had 3 staff for 250 users. It really depends on the competency of the users and the type of environment. I have seen more corporate places need more hand holding and things done faster whereas manufacturing can be a bit more lenient on certain things.
https://www.workforce.com/news/ratio-of-it-staff-to-employees
Record important staff credentials and send contracts without the paperwork. Shift Rating & Feedback. Employees can provide feedback and quality of work after each shift. Timeclock App. Let staff record attendance with a photo- and location-verified time clock. Payroll Integration. Connect your existing payroll software to easily calculate and ...
https://www.industryweek.com/the-economy/public-policy/article/22007831/it-matters-it-support-staffend-user-ratio-short-of-ideal
Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees.
https://www.techrepublic.com/blog/user-support/how-many-users-can-one-person-support/
I don’t think I’d want to support many more than that without adding to the support staff, especially considering the wide-range of support I provide. ... How many users could one person ...
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