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https://www.techrepublic.com/article/download-our-compilation-of-it-support-best-practices-articles/
To help your support organization develop a set of best practices, we've compiled 13 Support Republic articles and columns into a single document. It covers best practices in areas such as help ...Author: Bill Detwiler
https://iwantitnow.walkme.com/technical-support-best-practices-my-best-tips/
Apr 01, 2013 · Ok, so technical support seems to be viewed as insular from traditional customer service, and as a result, everyone’s overlooking my customer service analyses and advice while searching for the same advice, applied to technical support. Doggone it, I guess I have to actually talk about technical support best practices on their own terms then, to...
https://blog.keeping.com/customer-service/
Good customer service is not just important: it’s absolutely vital to the success of your business. For small businesses, great customer service can be your very own secret weapon! In the next sections you’ll learn how you can easily implement the best customer service practices …
https://www.thinkhdi.com/library/supportworld/2017/evaluating-technical-support-models-tiered-support-vs-swarming-part-1.aspx
Currently Paul delivers a variety of services to IT organizations, including Support Center Analyst and Manager training, ITIL Foundation and Intermediate level training, Best-Practice Assessments, Support Center Audits, and general IT consulting. His degrees include a BA and an MBA.
https://www.thebalancesmb.com/best-practices-for-excelling-at-customer-service-2295990
Jun 25, 2019 · It's when we "serve our customers." When was the last time you really served your customer? Here are best practices that any business can use and they will help you in not only creating a customer-driven atmosphere but also excel in customer service.
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