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https://www.cio.com/article/3183132/8-tech-support-best-practices.html
8 tech support best practices Technical support professionals and executives share their tips on how to provide topnotch support that helps both customers and the bottom line.Author: Jennifer Lonoff Schiff
https://www.techrepublic.com/article/download-our-compilation-of-it-support-best-practices-articles/
To help your support organization develop a set of best practices, we've compiled 13 Support Republic articles and columns into a single document. It covers best practices in areas such as help ...Author: Bill Detwiler
https://iwantitnow.walkme.com/technical-support-best-practices-my-best-tips/
Apr 01, 2013 · Ok, so technical support seems to be viewed as insular from traditional customer service, and as a result, everyone’s overlooking my customer service analyses and advice while searching for the same advice, applied to technical support. Doggone it, I guess I have to actually talk about technical support best practices on their own terms then, to...
https://www.thinkhdi.com/library/supportworld/2017/evaluating-technical-support-models-tiered-support-vs-swarming-part-1.aspx
Leading the technical support field with innovative content from experts around the globe. It’s time to examine the tiered support model and determine where and when an alternative model such as swarming makes sense. ... IT service management arrived as an emerging best-practice in the 1980s to improve IT services to businesses and organizations.
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