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https://www.gartner.com/en/information-technology/glossary/itssm-tools-it-service-support-management-tools
IT Service Management (ITSM) Tools enable IT operations organizations, specifically infrastructure and operations (I&O) managers, to better support the production environment. ITSM tools facilitate the tasks and workflows associated with the management and delivery of quality IT services.
https://www.evolven.com/overview.html
Peter Philipsen - Manager of Application Delivery and Support at DLL's European Vendor Finance Unit - "By offering a solution that is "change-centric", Evolven has zeroed in on the dynamic nature of today's IT environments." Jane Clabby - Research Analyst, Clabby Analytics -
https://techbeacon.com/enterprise-it/8-it-service-management-metrics-matter-most
The 8 IT service management metrics that matter most. ... How is my support organization performing? Perhaps worse, many IT managers are unaware of the critical role—beyond mere measurement—that key performance indicators ... ITSM is undergoing a transformation, thanks to AI and automation. ...Author: Jeff Rumburg
https://www.atlassian.com/itsm/service-request-management/help-desk-vs-service-desk-vs-itsm
This includes all the processes and activities to design, create, deliver, and support IT services. The core concept of ITSM is the belief that IT should be delivered as a service. Due to their day-to-day interactions with IT, people often misconstrue ITSM as basic IT support.
https://itservicemanagement-itil.com/
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https://en.wikipedia.org/wiki/Production_Support
Production support covers the practices and disciplines of supporting the IT systems/applications which are currently being used by the end users.A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or ...
http://www.itsm.info/ITSM.htm
ITSM and ITIL upon which it is based are both an integrated, process based, set of best practices to manage IT services. Whereas ITIL defines and documents the best practices, ITSM employs them to meet unique customer requirements and priorities. ITSM methodology encompasses the following areas (the basic areas of ITIL): IT Service Support
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