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https://kanbanize.com/blog/kanban-for-support-teams/
The Kanban method has been tried out in the support domain with amazing results and a lot of teams nowadays consider it as the de facto standard to address change requests or defects. Below is a sample implementation of a Kanban project for support teams that …
https://www.scrum.org/forum/scrum-forum/6127/can-kanban-software-support
Oct 30, 2014 · Kanban is one way of managing and visualising this, but that doesn't seem to be happening here. It's reasonable, in a Kanban support model, to have an L1 team triage work into the backlogs of appropriate L2 teams. This determination might be based on team skillsets for example, or perhaps the quality of service that is to be provided.
https://kanbantool.com/support/introduction
Kanban Tool is a visual management application based on Kanban that helps companies visualize workflow, track project progress and analyze and significantly improve business processes. Kanban Tool provides powerful online Kanban board, insightful Kanban analytics and seamless time tracking.
https://kanbantool.com/kanban-library/case-studies-devops/applying-kanban-to-it-processes-2-support-team
Kanban Tool is a visual management application based on Kanban that helps companies visualize workflow, track project progress and analyze and significantly improve business processes. Kanban Tool provides powerful online Kanban board, insightful Kanban analytics and seamless time tracking.3.9/5(9)
https://www.cognifide.com/our-blogs/agile-practices/kanban-basics-and-kanban-for-support-services/
Kanban was first used by Toyota to facilitate and optimize production processes. The results were so invigorating that it inevitably, found its way to software development and in particular to support services, which i’m going to cover in this post.
https://optimalservicemanagement.com/blog/using-kanban-boards-to-support-it-operations/
Jul 26, 2016 · Using Kanban boards to support IT operations By Stuart Rance on 26 July 2016 in ITSM , Kanban , Operations Kanban is often used in software development environments, but there aren’t as yet many organizations using it to help manage IT operations.
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