Find all needed information about Kaseya Support Ticket. Below you can see links where you can find everything you want to know about Kaseya Support Ticket.
https://helpdesk.kaseya.com/hc/en-gb/sections/206375948-Classic-Ticketing
How to hide hidden notes in Ticketing and to Define access to each ticket field? IIS SMTP service on the Kaseya server takes a long time to detect bad email addresses; Spam Mails are being created as ticket, how to stop this ? Technicians/Users are not able to view the assigned tickets in Ticketing tab , some tickets are missing
https://helpdesk.kaseya.com/hc/en-gb/articles/229021948
Kaseya University tickets are submitted via this site using the "Kaseya University" form: What is a "Kaseya Support" ticket? A qualified Kaseya Support ticket is any issue, question, concern, or bug report within your production Kaseya environment or the Kaseya VSA. You can read more on severity levels here. How can I submit a Kaseya Support ...
https://www.kaseya.com/legal/technical-support-policy/
Initial response to a correctly-defined support ticket (see Submitting Support Tickets above) by a Kaseya Technical Support technician will be provided via the ticketing system or by telephone, and is dependent upon and prioritized according to the Severity level of the issue and other factors, including the certification status of the submitter.
https://helpdesk.kaseya.com/hc/en-gb/articles/229023868-How-to-Create-a-Kaseya-HelpDesk-Account-
Once you are logged into your Helpdesk account, in order to get a new ticket created, you can submit a support request by selecting Submit a request link on the top menu: 7. Select Kaseya Support from the drop-down menu:
https://helpdesk.kaseya.com/hc/en-gb/articles/360012305931-How-to-use-the-Kaseya-Agent-icon-Contact-Administrator-option-to-launch-the-BMS-portal-
How to use the Kaseya Agent icon > Contact Administrator option to launch the BMS portal. Question: How do I enable and use this new feature which was added in BMS 4.0.13 : "Added the ability to launch BMS Portal and submit ticket requests from VSA Agents Menu."
https://www.kaseya.com/customer-success/
Your success is our success. The Kaseya customer success team offers a range of support and professional services designed to help you meet your specific IT goals. From on-boarding services, to more advanced consulting services, to staff support for …
https://www.kaseya.com/products/bms/service-desk/
The Kaseya BMS Service Desk module is the central place to manage all of your customers’ support tickets. Real-Time Dashboard The Service Desk dashboard provides helpdesk managers with real-time information about the status and progress of tickets as they move through your company’s support …
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