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http://knowledge-centered-support.com/
Knowledge Centered Support - Building a knowledge culture. What is knowledge centered support? Knowledge centered support (KCS SM) is a methodology for capturing, authoring, refining, and publishing information that is relevant to the support processes for an organization. When corporate knowledge is structured and processed in a methodical manner it can have positive effects on the …
https://novosolutions.com/knowledge-centric-support-desk/
Crafting a Knowledge Centric Support Desk. Spread the love. Customer Support Operations can range from basic to complex. Most of us have come to expect automated recordings, long waits and the taxing process of having to carefully explain our situation multiple times.).
https://www.linkedin.com/pulse/knowledge-centric-support-high-level-benefits-roi-aaron-perrott
Jul 21, 2016 · This is the first in a series of articles about the many benefits that Knowledge Centric Support (KCS) delivers. Over the next few posts we'll discuss …
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