Find all needed information about Knowledge Centred Support. Below you can see links where you can find everything you want to know about Knowledge Centred Support.
http://knowledge-centered-support.com/
Knowledge centered support (KCS SM) is a methodology for capturing, authoring, refining, and publishing information that is relevant to the support processes for an organization. When corporate knowledge is structured and processed in a methodical manner it can have positive effects on the service desk, the helpdesk, and the staff and clients of the business.
https://www.serviceinnovation.org/kcs/
The KCS initiative consists of two components: a tactical discussion on KCS adoption and success, and a strategic discussion about the evolution of KCS and what is next. An overview of the KCS methodology A list of KCS resources KCS FAQs KCS Adoption and Success Discussions Goal: Ongoing support for Consortium members on their KCS … Continue reading Knowledge-Centered Service (KCS®)
https://www.atlassian.com/it-unplugged/knowledge-management/why-kcs
Simply put, Knowledge Centered Support (KCS) is about treating the collective knowledge of your organization as a valuable part of how you solve problems (and prevent future ones). By adopting Knowledge Centered Support, you encourage your support team to:
https://elearningindustry.com/knowledge-centered-support-methodology-getting-started
Mar 18, 2016 · Knowledge Centered Support was developed in 1992 by the Consortium for Service Innovation, and is being supported and improved to this day. The main goal of the project was to formulate and share the best practices for gathering, structuring, and reuse of information. Knowledge Centered Support is based on 4 main principles:Author: Michael Treser
https://www.thekcsacademy.net/kcs/
KCS becomes the way people solve problems and creates knowledge as a by-product of problem solving. While KCS is enabled by technology, KCS is primarily about people. People are the source of knowledge. KCS has proven that the best people to capture and maintain support knowledge are the people who create and use it every day.
http://knowledge-centered-support.com/KCS-Training
KCS training is the best way to get up-to-speed with knowledge centered support principles. An effective KCS implementation and use begins with team buy-in. That is, all members of your team - indeed the whole organization, appreciate and understand that knowledge when utilized correctly is a valuable resource, both to your staff and customers and clients.
https://www.thinkhdi.com/education/courses/kcs-principles.aspx
Knowledge-Centered Service (KCS), developed by the Consortium for Service Innovation, is a methodology and a set of processes and practices that leverage knowledge as a key asset of the support organization. Knowledge-Centered Service (KCS) is proven to allow service and support organizations to significantly improve service levels to customers, gain operational efficiencies, and increase the organization’s value to the company through knowledge management.
https://www.ibm.com/support/knowledgecenter///
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