Komatsu Customer Support Charter

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KOMATSU AUSTRALIA CUSTOMER SUPPORT CHARTER - Komatsu …

    https://www.komatsu.co.nz/company/news-media/news/komatsu-australia-customer-support-charter
    Komatsu has developed a clearly defined customer support process to ensure the effective implementation of the CSC throughout our entire company. This customer support process establishes a defined escalation procedure to ensure that the full resources of our company respond to customer issues in a timely manner.

KOMATSU AUSTRALIA CUSTOMER SUPPORT CHARTER

    https://www.komatsu.com.au/company/news-media/news/komatsu-australia-customer-support-charter
    According to Chris Cassettari, Komatsu Australia's Director Regions and Global HME, the CSC incorporates Key Performance Indicators to allow the company to measure its effectiveness. "Our new company-wide CSC encompasses all areas of the business, including new equipment, service, parts, customer support and machine delivery/ preparation," he said.

Service and Support Komatsu America Corp

    https://www.komatsuamerica.com/service-and-support
    With Komatsu trained technicians using the most up-to-date product knowledge and technology - and Genuine Komatsu parts you can be sure you´re getting exactly the service you and your machine deserve. Komatsu and its distributors work closely to understand customer needs to provide fast and efficient solutions.

Customer Support Representative - Komatsu LiveHire

    https://www.livehire.com/careers/komatsu/job/RDE3A/HBAD7JG6PU/customer-support-representative
    An exciting new opportunity has arisen for a Customer Support Representative (Parts Interpreter) to join our Welshpool Branch. Reporting to the Customer Support Manager, the purpose of this position is to interpret parts requirements, process and expedite parts for both internal and external customers for all product lines marketed by Komatsu ...Work Location: 6000, WA

Field Service Supervisor - Komatsu LiveHire

    https://www.livehire.com/careers/komatsu/job/E9PKX/3524G7LI6B/field-service-supervisor
    Manage the customer relationship with Komatsu Campbellfield Field Service by providing the customer with regular updates of machine repair progress ; Promote the Komatsu Customer Support Charter as the way we do business by working with the Branch Manager to implement best practice for customer service and communicate with the team.Work Location: 3061, VIC

Warehouse & Facility Coordinator - Komatsu LiveHire

    https://www.livehire.com/careers/komatsu/job/J38GG/NTPS5MLZOS/warehouse-facility-coordinator
    Support to the field service team operating from the facility; Ensure the branch meets the operational standards set by Komatsu’s Customer Support Charter. The knowledge, skills and abilities we are looking for: Warehouse/Store person experience ; Current driver’s license and …Work Location: 6751, WA

Komatsu Australia hiring Field Service Supervisor in ...

    https://au.linkedin.com/jobs/view/field-service-supervisor-at-komatsu-australia-1680188357
    Manage the customer relationship with Komatsu Campbellfield Field Service by providing the customer with regular updates of machine repair progress ; Promote the Komatsu Customer Support Charter as the way we do business by working with the Branch Manager to implement best practice for customer service and communicate with the team.Work Location: 3061, VIC

Komatsu Australia - Komatsu Australia

    https://www.komatsu.com.au/company/news-media/news/profile-matt-buttigieg,-fairfield-service-manager
    This charter sets out the company's customer support principles, and what its customers can expect from Komatsu in terms of support, across all processes, from pre-sales, during the sales process, to once a customer has purchased from us and for as long as they own a Komatsu machine or use a Komatsu service.

Komatsu Australia - Komatsu Australia

    https://www.komatsu.com.au/company/news-media/news/komatsu-expands-service-network-in-victoria,-south
    In addition, all Komatsu branches are supported by a comprehensive parts support network. "We are constantly reviewing our support capability, to ensure we are meeting our Customer. Support Charter Objectives," said Michael "Our commitment is to supply quality equipment, parts and service support …

KOMATSU'S WORLDWIDE CODE OF BUSINESS …

    https://home.komatsu/en/company/conduct/
    Apr 01, 2019 · Komatsu has clarified its commitment to environmental protection through its "Komatsu Earth Environment Charter." Under this charter, we regard environmental protection as a high priority and proactively take relevant measures. ... Requiring a distributor or customer to resell a product at a particular price is known as "resale price ...



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