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https://blog.capterra.com/tech-support-trends-for-2018/
In 2017 several trends rocked the tech support industry, including the rise of messaging apps for tech support. I warned in 2016 that brands shouldn’t use Messenger for customer service, but the truth is that brands need to take customer service requests however customers want to give them.
https://www.helpscout.com/helpu/supportive/2017-customer-support-trends/
An Exhaustive List of 2017 Customer Service Trends and Predictions. Aircall says there are 5 top customer service trends to look out for in 2017; Buffer reports on The Biggest Social Media Trends to Watch for in 2017 (you guessed it: social media support is among them!) 2017 Customer Experience Trends from The Center for Client RetentionAuthor: Mathew Patterson
https://www.proprofs.com/c/customer-support/top-3-customer-support-trends-2018/
Nov 17, 2017 · Here are the 3 trends that will start impacting Customer Support in 2018. Artificial Intelligence - AI is already becoming a hot button in the service industry. AI is being leveraged to handle initial triage in IT support and auto-routing of requests based on entire text and not just a tag or filter.
https://www.customerexperienceupdate.com/2018/trends/
But a major challenge for many businesses – even the most customer focused – is keeping up with the latest trends that define what “good” service looks like, as customer expectations and preferences are constantly evolving. So, instead of following the latest trends, make sure the channels you add are a good fit for your customer journey.
https://www.quora.com/What-are-the-trends-expected-in-2018-in-technical-support-outsourcing
Aug 30, 2017 · I think the biggest change in trends has to be the introduction of tech support for IoT devices. The internet of things has revolutionized the technology sector and with the increase in the number of these IoT enabled smart devices, there has grow...
https://www.cio.com/article/3268911/2-trends-reshaping-the-future-of-it-support.html
2 trends reshaping the future of IT support We are in the early stages of a broader transformation in how enterprise organizations look at the role of support.
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