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https://www.romexsoft.com/blog/how-to-manage-a-tech-team/
Jan 19, 2017 · How to Manage a Tech Team if You’re a Non-Technical Person? ... so you’ll need to have a live chat and phone line all setup and have someone responsible for managing a technical support team. As a product owner, your duty here is to coordinate these three different entities (web app developers, marketing department, and tech support team ...4.8/5(12)
https://www.ictineducation.org/home-page/2010/12/27/managing-a-technical-support-team.html
Dec 27, 2010 · Most technical support problems have non-technical causes, and therefore non-technical solutions. If you have just started in the role of managing a technical support team, undertake a fact-finding exercise, to determine what the technical support experience is for various groups of people in the school -- including the students. I have ...
https://www.ictineducation.org/home-page/2009/10/28/checklist-9-guidelines-for-managing-a-technical-support-team.html
Oct 28, 2009 · Most technical support problems have non-technical causes, and therefore non-technical solutions. If you have just started in the role of managing a technical support team, undertake a fact-finding exercise, to determine what the technical support experience is for various groups of people in the school -- including the students.
https://www.helpscout.com/helpu/support-management/
7 Smart Ideas for Managing the Customer Support Queue ... At Zapier, we have our main support team, a developer working with our support team (who is acting as Tier 2 support), as well as a Tier 3 technical person. Tier 2 and Tier 3 are weekly rotating positions.
https://theoperationsblog.com/2012/02/managing-technical-support-staff/
All stereotypes aside, in my experience, managing technical teams is very similar to managing non-technical teams. The keys to managing both types of teams are getting to know the members of your team and understanding what is important to them, their strengths and weaknesses, what type of work they are passionate about and what type of work ...
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