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https://support.microsoft.com/en-us/supportforbusiness/productselection
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https://support.microsoft.com/en-us/help/4457997/microsoft-professional-support-pay-per-incident-faq
Jun 25, 2019 · If 24-hour support is selected, your company should have people available to work on the incident potentially 24 hours a day. How can I tell if my product is still in lifecycle and eligible for support? Microsoft Professional Support incidents cover the entire product lifecycle (both mainstream and extended support).
https://mbs.microsoft.com/customersource/Global/GP/Pages/Item-Support.aspx?TermStoreId=544159fc-6634-48e2-9a1d-1d77dceec34c&TermSetId=5521126c-27b5-4aa6-9daa-96bb01250b7d&TermId=1b9ff137-b1a7-41b9-aae5-df0af9fb333d&UrlSuffix=Support_Incident_Defined
Send a Question to the Community. Can't find a solution yourself? Send a question to the Community and receive answers from other customers, partners, MVP's, and Microsoft employees.
https://www.channelpronetwork.com/blog/entry/microsoft-support-cases-itpros-now-499
An incident is defined as a single support issue and the reasonable effort to resolve it. Incidents may be submitted online or over the phone. Response time will be between 2 and 8 hours, depending on severity of incident.
https://redmondmag.com/articles/2014/12/01/microsoft-ups-support-costs.aspx
Dec 01, 2014 · Microsoft quietly raised the price of its Professional Support services for its U.S. software customers to $499 per incident. No apparent notice was …
https://blogs.msmvps.com/bradley/2014/12/02/microsoft-support-cases-for-itpros-now-499/
Dec 02, 2014 · Professional Support provides you with access to Microsoft experts, to help you address problems encountered with the development, deployment and management of Microsoft software in business environments. Professional Support is available as a single “pay-per-incident” (PPI) or an annual contract with five incidents.
https://azure.microsoft.com/en-us/support/create-ticket/
Connect with the Microsoft Partner Community Accelerate partner connections and amplify success through the Microsoft partner ecosystem; Support Azure support Find the support options you need; Compare support plans Explore and purchase technical support; Get support Create a support ticket
https://blogs.msdn.microsoft.com/paulfo/2010/02/23/do-you-know-how-to-get-microsoft-technical-support/
Feb 23, 2010 · Do you know how to get Microsoft Technical Support? ... Professional Pay per Incident provides a fixed cost single assisted break-fix support during business hours. You can start a support incident by phone or by email. Support incidents can be purchased in packs of 5 with a 1 year lifetime from set up of contract.
https://partner.microsoft.com/en-us/support/microsoft-services-premier-support
Premier Support for Partners provides comprehensive support services for established businesses—including ISVs, managed services providers, and systems integrators—while Advanced Support for Partners is ideal for growth-minded cloud partners who need a higher level of service than the Microsoft Partner Network core benefits provide.
https://support.microsoft.com/en-gb/help/4020188/technical-support-for-microsoft-partners
The best Partner Tech Support KB - Detailed screen shots to create support incidents for ALL products, aka.ms/MPNTechSupport Technical Support for Microsoft Partners This site uses cookies for analytics, personalized content and ads.
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