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https://docs.netapp.com/ontap-9/topic/com.netapp.doc.dot-cm-sag/GUID-F15E7666-EA7F-463F-9AC1-CFA592BC0196.html
If you are using HTTPS for your AutoSupport transport protocol, ensure that HTTPS traffic can exit your network: Configure a web client on the same subnet as the cluster management LIF. Ensure that all configuration parameters are the same values as for the AutoSupport configuration, including using the same proxy server, user name, password, and port.
https://kb.netapp.com/app/answers/answer_view/a_id/1030087/~/how-to-configure-autosupport-in-data-ontap-
Under certain circumstances, AutoSupport messages cannot be sent automatically. It could be due to the following reasons: The storage system is on a private network and AutoSupport messages cannot be sent to NetApp due to the lack of physical connection to the Internet.
https://kb.netapp.com/app/answers/answer_view/a_id/1029160/~/troubleshooting-workflow%3A-autosupport-failed-to-deliver-
URL: Is a valid URL; port: Is the port on which the proxy Web server is running. Note that the port and its leading colon are optional; if absent, port 80 is assumed. Set the URL by running the following command: system autosupport modify -proxy-url <URL> Ensure that the HTTP and HTTPS traffic to the port has been enabled on the node's Firewall.
https://kb.netapp.com/app/answers/answer_view/a_id/1037592/~/certain-changes-to-autosupport%28asup%29-proxy-url-runs-storage-system-into-panic
If you set your storage system up to send AutoSupport messages (ASUP) via HTTP or HTTPS, you might want to configure a proxy to run through. If the used URL contains a userid, password and a special port, the next AutoSupport being processed will panic the storage system.
https://kb.netapp.com/app/answers/answer_view/a_id/1006525/~/troubleshooting-workflow%3A-autosupport-messages-are-not-received-by-netapp
Nov 28, 2017 · Cause 1: A new installation How to determine if this is the cause. Check if the controller in question was upgraded recently. No AutoSupport messages will be sent for upto 24 hours after an upgrade; this is commonly referred to as the ‘opt-out period’.
https://kb.netapp.com/app/answers/answer_view/a_id/1030460/~/how-to-set-up-autosupport-
HTTPS is the default. If the network connection does not allow HTTPS or HTTP, configure AutoSupport for SMTP. To use HTTP or HTTPS to send AutoSupport messages, configure an HTTP or HTTPS proxy. The autosupport.support.proxy option allows an HTTP proxy to be set, if necessary.
https://kb.netapp.com/app/answers/answer_view/a_id/1030448/~/how-to-configure-autosupport-for-e-series-systems-
The Legacy E-Series storage system does not send the autosupport data directly. Any additional configuration of firewalls openings or necessary changes in your mail or proxy system may depend on knowing the IP address of your SANtricity storage management station. Ensure that the Storage Manager Event Monitor service is running:
https://docs.netapp.com/ontap-9/topic/com.netapp.doc.dot-cm-sag/GUID-F15E7666-EA7F-463F-9AC1-CFA592BC0196.html
system node autosupport show -fields proxy-url network traceroute -node local -destination proxy_url If any of these routes is not functioning, try the same route from a functioning host on the same subnet as the cluster, using the "traceroute" or "tracert" utility found on most third-party network clients.
https://kb.netapp.com/app/answers/answer_view/a_id/1037592/~/certain-changes-to-autosupport%28asup%29-proxy-url-runs-storage-system-into-panic
If you set your storage system up to send AutoSupport messages (ASUP) via HTTP or HTTPS, you might want to configure a proxy to run through. If the used URL contains a userid, password and a special port, the next AutoSupport being processed will panic the storage system.
https://kb.netapp.com/app/answers/answer_view/a_id/1007126/~/autosupport-could-not-post-to-autosupport-server-
Nov 28, 2017 · Cannot post AutoSupport using transport http. Cause. ... The ability to authenticate with a proxy server during AutoSupport submission is added in Data ONTAP 8. Related link: ... This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document. Related Answers.
https://kb.netapp.com/app/answers/answer_view/a_id/1006525/~/troubleshooting-workflow%3A-autosupport-messages-are-not-received-by-netapp
Nov 28, 2017 · Cause 1: A new installation How to determine if this is the cause. Check if the controller in question was upgraded recently. No AutoSupport messages will be sent for upto 24 hours after an upgrade; this is commonly referred to as the ‘opt-out period’.
https://library.netapp.com/ecmdocs/ECMLP2348035/html/GUID-F15E7666-EA7F-463F-9AC1-CFA592BC0196.html
system node autosupport show -fields proxy-url network traceroute -node local -destination proxy_url If any of these routes is not functioning, try the same route from a functioning host on the same subnet as the cluster, using the "traceroute" or "tracert" utility found on most third-party network clients.
https://kb.netapp.com/app/answers/answer_view/a_id/1030087/~/how-to-configure-autosupport-in-data-ontap-
The storage system is on a private network and AutoSupport messages cannot be sent to NetApp due to the lack of physical connection to the Internet. The AutoSupport message is too big in size to fit through the mail server's size filter/policy. AutoSupport messages are not sent for some other reason and they are required to be collected for ...
https://kb.netapp.com/app/answers/answer_view/a_id/1030460/~/how-to-set-up-autosupport-
Enable Autosupport using system node autosupport modify command. Example: ... If you chose HTTP or HTTPS as the transport protocol and you use a proxy, set -proxy-url to the URL of your proxy. Example, ... This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.
https://kb.netapp.com/app/answers/answer_view/a_id/1030448/~/how-to-configure-autosupport-for-e-series-systems-
Direct is the default selection that allows you to connect directly to the destination technical support system using the HTTPS or HTTP protocol. Proxy Server allows you to specify the HTTP proxy server details required for establishing a connection with the destination technical support system.
https://kb.netapp.com/app/answers/answer_view/a_id/1087137/~/how-to-configure-autosupport-in-ontap-9-
If you use a proxy, set -proxy-url to the URL of your proxy. ... Check that addresses are correctly configured by listing the destinations using the system node autosupport destinations show command. ... This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.
http://docs.netapp.com/ontap-9/topic/com.netapp.doc.dot-cm-sag/GUID-91C43742-E563-442E-8161-17D5C5DA8C19.html
If you use a proxy, set -proxy-url to the URL of your proxy. This configuration supports communication with AutoSupport OnDemand and uploads of large files. Use HTTP that is preferred over SMTP. Set -transport to http. If you use a proxy, set -proxy-url to the URL of your proxy.
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